Christian Hernandez
San Mateo
Summary
- Dependable server, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
- Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
4
4
years of professional experience
Work History
Barback/Food Runner/Server
Clubhouse Bistro
11.2018 - 12.2022
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service throughout peak hours.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Greeted customers and provided outstanding customer service.
- Cleaned and sanitized food preparation and serving areas.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Cleared tables immediately after guests left in preparation for next party.
Dog Caretaker
Pet Sitting To The Max
08.2021 - 11.2022
- Reduced stress levels in dogs by implementing appropriate exercise routines and play sessions.
- Enhanced dog owners'' satisfaction by providing attentive care and maintaining a clean environment for their pets.
- Ensured safety of dogs under supervision through close monitoring and adherence to owner''s instructions.
- Fostered positive relationships with clients by addressing concerns promptly and professionally.
- Promoted socialization among dogs by organizing structured group playtime sessions.
- Maintained a safe environment during walks, ensuring all dogs were properly leashed and controlled at all times.
- Provided overnight care for clients'' pets, offering peace of mind during vacations or extended travel plans.
- Delivered exceptional customer service when answering phone calls or responding to email inquiries about services offered.
- Maintained a high standard of care by regularly updating knowledge on dog behavior, training techniques, and breed-specific needs.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Prepared food and water following instructions from pet owners.
- Gave medication to pets following guidelines from owners.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
Customer Service Executive
Bed Bath & Beyond
05.2020 - 01.2021
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Peninsula Alternative High School
San Bruno, CA04.2018
Skills
- Cleaning and Sanitizing
- Order Delivery Practices
- Cash Handling
- Serving Staff Support
- Time Management
- Food and Beverage Preparation
- Table Preparation
- Special Orders
- Billing and Payment Processing
- Heavy Lifting
- Kitchen Staff Coordination
- Teamwork and Collaboration
- Safe Handling Standards
- Table Layout
- Menu Inquiries
- Customer Needs Assessments
- Food Plating and Presentation
- Customer Service
- Anticipating Customer Needs
- Bussing Tables
Timeline
Dog Caretaker
Pet Sitting To The Max
08.2021 - 11.2022
Customer Service Executive
Bed Bath & Beyond
05.2020 - 01.2021
Barback/Food Runner/Server
Clubhouse Bistro
11.2018 - 12.2022
High School Diploma -
Peninsula Alternative High School
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