Dusty Valentino
Belltown Insurance Group
SANDIEGO
15
years of professional experience
Experienced operations leader with a background in agency and retail management, known for team building, problem resolution, and process improvement. Strong record of coaching staff, improving workflow consistency, and supporting business growth.
Work History
Agency General Manager
7 Years 8 Months- Directed daily operations across sales, service, and administrative teams to improve workflow consistency.
- Led staff coaching, performance reviews, and accountability standards to strengthen service quality.
- Oversaw policy service processes, ensuring accurate documentation and timely client support.
- Coordinated compliance procedures to align operations with insurance regulations and internal controls.
- Strengthened carrier and vendor relationships to support streamlined policy placement and renewals.
- Drove client retention efforts by resolving escalations and maintaining responsive account oversight.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Reviewed financial reports, budgets, and forecasts to guide operational decisions.
Store Manager
2 Years- Directed daily store operations, ensuring consistent customer service, merchandising, and sales-floor execution.
- Managed associate scheduling, training, and performance feedback to maintain staffing and productivity.
- Oversaw inventory control, receiving, and stockroom organization to support accurate replenishment.
- Implemented visual merchandising standards to present seasonal assortments and promote store presentation.
- Monitored cash handling, register accuracy, and shortage prevention procedures.
- Analyzed sales trends and adjusted labor, ordering, and floor coverage to improve efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Store Manager
5 Years 3 Months- Improved customer satisfaction through staff training in customer service and product knowledge.
- Resolved customer concerns promptly, protecting service quality and repeat business.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coordinated shrink reduction efforts through compliance checks, audits, and loss-prevention practices.
Education
High School Diploma
Skills
Operations management
Financial analysis
Team leadership
Training and coaching
Employee training
Problem resolution
Collaborative teamwork
Leadership training
Multi-tasking efficiency
Timeline
Agency General Manager
Belltown Insurance Group
02.2019 - CurrentRead More
Store Manager
Tuesday Morning
02.2017 - 02.2019Read More
Store Manager
Savers
10.2011 - 01.2017Read More
Coachella Valley High School
High School Diploma
Read More