DUSTINE MANCEGO
Edmonton,Canada
Summary
A management professional with significant experience in supporting operational efficiency and team coordination. Known for strong focus on team collaboration and delivering results, adaptable to changing needs. Possesses excellent communication and problem-solving skills valued by employers.
Overview
6
6
years of professional experience
Work History
Junior Assistant Manager
Bikini Village
09.2024 - Current
- Enhanced team productivity by implementing efficient work schedules and task delegation.
- Provided exceptional customer service to resolve issues promptly and ensure satisfaction with purchases.
- Supported senior management in the development of strategic plans for driving overall business growth objectives.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Key Holder - Management Team
Bikini Village
09.2022 - Current
- Engage with customers in finding items as well as recommending merchandise suited to the customer's needs and interests, maintaining a CRM average of 90% per month
- Stocked, replenished, and organized inventory accurately and efficiently to provide an accessible and functional environment for customers and other team members
- Packaged and shipped merchandise for other store branches and customer orders
- Completed planogram and visual displays accurately ensuring strategic placement to maximize customer purchases by 3%
- Trained +15 sales associates, developing new associates into productive team members with product knowledge
Cashier
Red Apple
03.2022 - 07.2022
- Created a welcoming environment for customers
- Responded to an average of 20 customer inquires, ensuring the customer leaves the store satisfied
- Collaborated with team members in handling cash, operating the lottery machine, labelling products, and unpacking merchandise
- Condensed and replenished products while maintaining a clean and organized sales floor
- Prepared and promoted merchandise sales to ensure accurate product advertisement for customers
Assistant
D'Lashes
06.2020 - 01.2022
- Sanitized and disinfected work space to ensure clients are in a hygienic environment
- Designed social media posts to advertise lash services, receiving 15% increase of client attraction
- Scheduled appointments for clients, satisfactory for both the client and lash artist
Cashier
Dollar Tree
03.2021 - 11.2021
- Operated cash registers and hand-held scanners, ensuring a functional and efficient way to manage inventory
- Cleaned and sanitized workplace for the customers and team members
- Stocked and condensed products, completing task 10% faster than average associates
- Presented exceptional customer service by fulfilling needs and inquires from customers
- Travelled to other store locations for assistance in stock organization and strategic store layout
Mentor
Big Brothers Big Sisters
09.2019 - 03.2020
- Engaged with youth dealing with mental health, protecting mentee's privacy and confidentiality
- Formed a strong positive relationship with mentee, creating a safe, secure environment to play and interact with others
- Help build self-esteem and confidence by surrounding mentee with support and guidance
Education
Bachelor of Commerce - Strategic Management and Organization
University of Alberta
Edmonton, AB04.2027
High School Degree -
Melville Comprehensive School
Melville, SK06.2022
Skills
- Effective Time Management
- Calculated Monthly Sales Cumulative, Conversion, and Productivity
- Leadership qualities
- Qualified to work with Microsoft Office
- Staff training and development
- Strong Communication Skills
- Task delegation
- Ability to adapt to change
- Recruitment and hiring
Awards
- Honour Roll with Distinction, 2019-2022
- Shining Lamp, 2016-2018
Languages
English
Native or Bilingual
Tagalog
Professional Working
Timeline
Junior Assistant Manager
Bikini Village
09.2024 - Current
Key Holder - Management Team
Bikini Village
09.2022 - Current
Cashier
Red Apple
03.2022 - 07.2022
Cashier
Dollar Tree
03.2021 - 11.2021
Assistant
D'Lashes
06.2020 - 01.2022
Mentor
Big Brothers Big Sisters
09.2019 - 03.2020
High School Degree -
Melville Comprehensive School
Bachelor of Commerce - Strategic Management and Organization
University of Alberta
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