Dustin Torgerson
Okotoks,AB
Summary
Results-driven business management professional with extensive experience in financial services, specializing in automotive financing and mortgages. Adept at working closely with lenders and underwriters to ensure seamless transaction approval and completion. Skilled in building strong networks with individuals and businesses to develop and maintain a robust clientele. Proven ability to navigate complex financial processes while delivering exceptional service and tailored solutions to clients.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Owner
Josto Computers Kamloops
09.2023 - Current
- Created strategies for social media which dramatically increased market share within 90 days.
- Restructured the costs, hours, and employee schedule to significantly reduce operating costs.
- Executed my business model changing Josto Computers from a profit losing business in September 2023 to a profit earning business the next month, with continued profitable earnings every month up to now.
- Succeeded and surpassed the 15% net profit goal by hitting 18.2% within the first 3 months.
- Built in a profit sharing program for the employees, which will be paid out quarterly bringing up morale and dedication.
- Designed and implemented a Standard Operating Procedure guideline meant to streamline processes and tasks.
Mortgage Broker
Mortgage Tree
09.2022 - Current
- Listen and learn about my clients to determine what they truly need when it comes to mortgage products.
- Established strong relationships with borrowers, which help give clients options for the best products available.
- Built and maintained a networking group called Collective Networking in the Foothills area to help network my skills and services in Mortgage Brokering.
- Evaluate customer financial portfolio, credit bureau and home equity to find the best scenario for their situation.
- My team of admins and I host coffee meeting events on the first week of each month to discuss marketing and collaborating strategies and one event each month where we invite guests come meet and mingle to exchange our services.
- Constantly maintaining relationships in the business. Being first in mind when needed is important.
- Coach clients into creating a pathway to achieving a mortgage approval in a set timeframe.
Store Manager
GAM Technical Services
04.2021 - 05.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Came up with new marketing strategies to keep the varying clientele coming through the door.
- Logged and analyzed customer traffic to determine where to put my advertising dollars.
Business Owner/Operator
RC Nation Sales and Entertainment
06.2020 - 03.2021
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
Sales Representative/Sales Manager
Dearborn Ford
03.2014 - 08.2019
- Welcomed customers and provided assistance in locating and purchasing products.
- Was responsible for hiring and training new sale people. Showing them the perfect 6 step presentation and how to properly walk a client through a professional process.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Organized sales paperwork, presented proposals and finalized contracts.
Sales Representative
Kamloops Hyundai
01.2010 - 03.2014
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Emphasized product features based on analysis of customers' needs.
Education
High School Diploma -
NorKam Senior Secondary School
Kamloops, BC06.2005
Skills
- Small Business Management
- Sales tactics
- Sales strategy
- Customer service
- Financial management
- Regulatory compliance
Certification
RECA Mortgage Associate License
Timeline
Business Owner
Josto Computers Kamloops
09.2023 - Current
Mortgage Broker
Mortgage Tree
09.2022 - Current
Store Manager
GAM Technical Services
04.2021 - 05.2022
Business Owner/Operator
RC Nation Sales and Entertainment
06.2020 - 03.2021
Sales Representative/Sales Manager
Dearborn Ford
03.2014 - 08.2019
Sales Representative
Kamloops Hyundai
01.2010 - 03.2014
High School Diploma -
NorKam Senior Secondary School
Similar Profiles
Vivian RezkVivian Rezk
Assistant General Director at Josto Srl GlobaleAssistant General Director at Josto Srl Globale
Rebecca BergenRebecca Bergen
Registered Veterinary Technologist at Kamloops Spay and Neuter Clinic - BCSPCARegistered Veterinary Technologist at Kamloops Spay and Neuter Clinic - BCSPCA
Madison BaxterMadison Baxter
Mechanic at City of KamloopsMechanic at City of Kamloops