Dustin Stout
Ontario
Summary
Highly organized and detail-oriented professional with experience in administrative support, customer correspondence, and process coordination. Recognized for strong communication skills, quality control, and cross-team collaboration. Adept at managing multiple priorities under tight deadlines while maintaining accuracy and professionalism. Passionate about supporting operations through efficient communication, workflow management, and customer service.
Overview
8
8
years of professional experience
Work History
Processor II – Payments and Correspondence
LERETA, LLC
11.2021 - Current
- Produced and processed delinquent letters for non-escrowed loans, ensuring accuracy and compliance.
- Directly interacted with letter vendors to set up and manage delinquent letter templates and workflows.
- Processed high volumes of outbound correspondence and outsourced mail for client accounts.
- Handled and processed redemption certificates in coordination with internal teams and external partners.
- Managed multiple spreadsheets to track productivity, accuracy, and project timelines.
- Conducted quality control (QC) reviews for team members under management direction.
- Trained and mentored new employees, creating documentation to standardize processes.
- Coordinated ADA tagging for customer correspondence to ensure accessibility compliance.
- Tracked inventory and placed department supply orders as needed.
- Supported cross-departmental teams to meet deadlines and service goals.
- Recognized as Employee of the Month (April & December 2022).
Data Entry Clerk
ESL Power Systems
10.2019 - 07.2020
- Entered and verified engineering data with 100% accuracy to support production operations.
- Managed Excel worksheets tracking blueprint accuracy and calculating wasted time costs.
- Achieved a keystroke performance rate of 11,000 KPH.
Quality Assurance Specialist / HACCP Manager
High Quality Organics
07.2017 - 04.2019
- Oversaw product quality, safety, and documentation for a high-volume manufacturing facility.
- Led the Safety Committee and facilitated daily risk assessments.
- Managed Certificates of Analysis (COA) and maintained inspection documentation.
- Reviewed and analyzed production logs, detector records, and inspection data.
- Drove compliance improvements in safety and quality processes.
- Employee of the Month recipient for April, June, August, and December 2018.
Education
High School Diploma -
International Polytechnic High School
Pomona, CA06.2013
Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Management & Reporting
- Typing & 10-Key (High Speed & Accuracy)
- Workflow & Process Documentation
- Vendor & Customer Communication
CORE STRENGTHS
- Exceptional organization & attention to detail
- Strong written and verbal communication
- Customer and vendor relations
- Microsoft Office & Excel proficiency
- Quality assurance & document control
- Workflow auditing & process improvement
- Team collaboration & training
- Data analysis & reporting
ADDITIONAL INFORMATION
- Demonstrated reliability, independence, and ability to manage multiple priorities.
- Passionate about contributing to a company that values integrity, teamwork, and growth.
Timeline
Processor II – Payments and Correspondence
LERETA, LLC
11.2021 - Current
Data Entry Clerk
ESL Power Systems
10.2019 - 07.2020
Quality Assurance Specialist / HACCP Manager
High Quality Organics
07.2017 - 04.2019
High School Diploma -
International Polytechnic High School