Summary
Overview
Work History
Education
Skills
Timeline
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Dustin Shaw

Campbell River,Canada

Summary

Highly experienced and results-driven professional with over 30 years in retail operations, sales, and leadership, including recent experience in automotive service and extensive leadership roles at a leading home improvement retailer. Proven ability to lead and mentor teams (up to 50+ employees), optimize operational efficiency, manage complex projects, and deliver exceptional customer service. Seeking a challenging role where diverse skills and a strong work ethic can contribute to organizational success and growth.

Overview

2025
2025
years of professional experience

Work History

Service Manager

Kal Tire
08.2014 - 07.2024
  • Provided comprehensive service writing, translating customer automotive needs into clear service orders and estimates.
  • Managed point-of-sale (POS) transactions, accurately processing sales, payments, and managing customer accounts.
  • Conducted light truck and car repairs, including new tire installations, rotations, balancing, and hands-on maintenance like oil services.
  • Scheduled up to 12 automotive technicians, optimizing workflow and ensuring efficient service bay operations.
  • Successfully resolved customer conflicts and escalated issues, maintaining high satisfaction rates and fostering positive client relationships.
  • Managed tire and automotive parts inventory, including receiving, stocking, and ensuring accurate stock levels.
  • Operated specialized equipment and tools safely and efficiently while adhering to all safety protocols.

Assistant Store Manager

The Home Depot
01.2009 - 09.2013
  • Managed comprehensive store operations, overseeing profitability, customer satisfaction, and overall team performance for a large retail location.
  • Directed scheduling and payroll for up to 50+ employees, optimizing staffing levels to meet dynamic business demands and control labor costs.
  • Spearheaded commercial project sales initiatives, developing and maintaining relationships with key business clients within the Nanaimo market.
  • Negotiated contracts and managed complex sales cycles for large-scale flooring and home improvement projects.
  • Implemented training programs for new hires and ongoing professional development, significantly improving team productivity and morale.

Commercial Sales and Installations Supervisor

The Home Depot
2006 - 01.2009
  • Oversaw the full lifecycle of flooring and renovation projects, from initial client consultation to final installation.
  • Coordinated directly with contractors, suppliers, and property managers to ensure projects were completed on time and within budget.
  • Managed a dedicated team of installers and sales associates, providing guidance and ensuring adherence to quality standards.
  • Resolved complex customer and project-related issues, maintaining high levels of client satisfaction.
  • Managed team of 8 employees, delegated tasks and held each employee accountable for completing assignments.
  • Successfully drove new product lines to increase annual profits by 12%.
  • Propelled market share to surge ahead of competitors and earn #1 ranking.

Department Supervisor, Flooring Sales

The Home Depot
2002 - 2006
  • Led and mentored a team of flooring sales associates, overseeing daily operations, inventory management, and merchandising for the department.
  • Drove sales performance within the flooring department by providing expert product knowledge and exceptional customer service.
  • Managed department scheduling, ensuring adequate coverage and optimal service levels.
  • Implemented visual merchandising strategies to enhance product appeal and drive customer engagement.
  • Resolved customer complaints and complex product inquiries, maintaining high levels of satisfaction.

Education

High School Diploma -

Belmont High School
Langford, BC

Skills

  • Core Competencies: Customer Service Excellence, Service Writing, Point-of-Sale (POS) Operations, Sales Generation, Team Leadership & Mentorship, Operational Efficiency, Inventory Management, Problem Solving, Conflict Resolution, Training & Development, Scheduling & Staffing (up to 12 automotive technicians), Tire & Automotive Service, Light Mechanical Repair
  • Technical Skills: Microsoft Office Suite (Word, Excel, Outlook), POS Systems, Inventory Management Systems, Automotive Service Equipment, Tire Changing & Balancing Equipment, Diagnostic Tools
  • Soft Skills: Strong Communication, Negotiation, Time Management, Organization, Adaptability, Strategic Planning, Detail-Oriented, Safety Protocols

Timeline

Service Manager

Kal Tire
08.2014 - 07.2024

Assistant Store Manager

The Home Depot
01.2009 - 09.2013

Commercial Sales and Installations Supervisor

The Home Depot
2006 - 01.2009

Department Supervisor, Flooring Sales

The Home Depot
2002 - 2006

High School Diploma -

Belmont High School

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Dustin Shaw