Summary
Overview
Work History
Education
Skills
Websites
Languages
Training
Timeline
Generic

Dustin Roberts

Toronto,Canada

Summary

Results-driven professional with a proven track record in customer service, retail sales, hospitality, and marketing. With a strong foundation in delivering exceptional customer experiences. I have successfully navigated various industries, consistently exceeding expectations and driving business growth. Adept at leveraging effective communication, interpersonal skills, and strategic thinking to build rapport with customers, drive sales, and enhance brand visibility. Passionate about fostering positive relationships and creating memorable interactions that leave a lasting impression. Seeking opportunities to apply my versatile skill set and contribute to the success of dynamic teams in customer-centric environments.

Overview

16
16
years of professional experience

Work History

Freelance Brand Ambassador And Experiential Marketing

Multiple Companies i.e Mosaic, Match Marketing, Karma Kasting, Vibrant
01.2016 - Current
  • Provider of brand ambassador services, specializing in creating memorable brand experiences and fostering meaningful connections between brands and consumers
  • Represented various brands at events, trade shows, and promotional activations to drive brand awareness, engagement, and sales
  • Demonstrated in-depth product knowledge and communicated key brand messaging to consumers in a compelling and persuasive manner
  • Engaged with event attendees through interactive experiences, demonstrations, and product sampling to create memorable brand interactions and foster positive brand perceptions
  • Facilitated consumer interactions with brand products and services, encouraging trial and purchase to achieve marketing objectives
  • Collaborated with marketing teams to execute experiential marketing campaigns, contributing creative ideas and insights to enhance brand visibility and impact
  • Assisted with event setup, teardown, and logistics, ensuring seamless execution and maximizing consumer engagement opportunities
  • Captured consumer feedback and insights to inform future marketing strategies and campaign optimization
  • Maintained professionalism and positive brand representation at all times, embodying the values of each brand I represented
  • Consistently exceeded performance targets and received positive feedback from clients and consumers for exceptional service and brand advocacy.

Customer Service And Sales Representative

LCBO Liquor Control Board Of Ontario)
01.2021 - 01.2023
  • The Liquor Control Board of Ontario LCBO is a Crown corporation responsible for the retail sale of alcoholic beverages in the province of Ontario, Canada
  • Provided exceptional customer service by assisting customers with inquiries, providing product recommendations, and facilitating sales transactions in a dynamic retail environment
  • Demonstrated extensive knowledge of a wide variety of alcoholic beverages, including wines, spirits, and beers, to offer personalized recommendations based on customer preferences and occasions
  • Operated point-of-sale systems with accuracy and efficiency, processing payments, handling cash, and reconciling daily sales reports
  • Implemented upselling and cross-selling strategies to increase average transaction value and meet or exceed sales targets
  • Collaborated with team members to maintain a clean, organized, and visually appealing store environment, including product displays and promotional signage
  • Participated in regular product training sessions to stay updated on new arrivals, promotions, and industry trends, enhancing product knowledge and customer service capabilities
  • Resolved customer complaints and concerns in a professional and timely manner, ensuring customer satisfaction and fostering positive relationships.

Server And Bartender For Private Corporate Events And Parties

The Chef Upstairs
01.2018 - 01.2021
  • Torontos Most Unique Cooking Venue For Private Events, Corporate Team Building, and Catering
  • Provided exceptional service to guests in a high-end dining environment, ensuring a memorable dining experience
  • Demonstrated strong knowledge of the menu, including ingredients, preparation methods, and wine pairings, to make informed recommendations and answer customer inquiries
  • Effectively communicated with kitchen staff and management to ensure accurate and timely delivery of food and beverages
  • Managed multiple tables simultaneously, prioritizing tasks and maintaining attention to detail during peak service hours
  • Implemented up-selling techniques to increase revenue and enhance guest satisfaction
  • Maintained cleanliness and organization of the bar area, including inventory management, restocking supplies, and adhering to sanitation guidelines
  • Provided attentive and personalized service to bar patrons, building rapport and fostering a welcoming atmosphere
  • Handled cash and credit card transactions accurately and efficiently, balancing registers and reconciling sales at the end of each shift
  • Demonstrated professionalism and integrity in handling customer concerns and complaints, resolving issues promptly and to the satisfaction of the guest
  • Collaborated with colleagues to promote teamwork and ensure smooth operations across all areas of the restaurant.

Retail Sales And Customer Service

Nespresso Coffee Company
11.2015 - 11.2018
  • Nespresso is a globally renowned brand specializing in high-quality coffee products and machines
  • Provided exceptional customer service by promptly addressing customer inquiries, troubleshooting technical issues, and resolving complaints to ensure a positive customer experience
  • Collaborated with cross-functional teams to identify opportunities for process improvements and enhance overall service delivery
  • Demonstrated expertise in product demonstrations and tastings to educate customers on Nespresso's premium coffee blends and machines, resulting in increased sales and customer satisfaction
  • Leveraged consultative selling techniques to understand customer needs and recommend personalized coffee solutions tailored to their preferences
  • Built strong rapport with customers to foster long-term relationships and drive brand loyalty
  • Consistently met or exceeded sales targets, achieving recognition for outstanding performance.

Starbucks Shift Lead and Barista

Starbucks
01.2008 - 01.2015
  • Globally renowned brand specializing in high-quality coffee products and machines
  • As a Shift Lead, I provided strong leadership by overseeing daily operations, managing team schedules, and ensuring adherence to Starbucks' standards of quality and service
  • I effectively coached and mentored team members, fostering a positive work environment and driving performance improvements
  • In addition, I played a key role in inventory management, ordering supplies, and optimizing workflow to maximize efficiency
  • As a Barista, I demonstrated proficiency in all aspects of coffee preparation, from crafting specialty beverages to ensuring consistent quality in every cup
  • I prioritized customer satisfaction by providing personalized service, anticipating needs, and maintaining a clean and welcoming store environment.

Education

Interactive Media Design -

Seneca College Of Applied Arts And Technology

Honours Bachelor of Commerce - Business Management -

Seneca College Of Applieed Arts And Technology

Skills

  • Effective Communication Skills
  • Sales And Marketing Customer Service
  • Team Work Organizational Skills
  • Adaptability Leadership Creativity

Languages

English
Native or Bilingual

Training

  • Introduction to iOS Development Brain Station Certificate
  • Can Fit Pro Certification
  • Smart Serve Certification
  • Google Certificates Digital Marketing

Timeline

Customer Service And Sales Representative

LCBO Liquor Control Board Of Ontario)
01.2021 - 01.2023

Server And Bartender For Private Corporate Events And Parties

The Chef Upstairs
01.2018 - 01.2021

Freelance Brand Ambassador And Experiential Marketing

Multiple Companies i.e Mosaic, Match Marketing, Karma Kasting, Vibrant
01.2016 - Current

Retail Sales And Customer Service

Nespresso Coffee Company
11.2015 - 11.2018

Starbucks Shift Lead and Barista

Starbucks
01.2008 - 01.2015

Interactive Media Design -

Seneca College Of Applied Arts And Technology

Honours Bachelor of Commerce - Business Management -

Seneca College Of Applieed Arts And Technology

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Dustin Roberts