Dustin Reimer

Currently working as the Estimatics Assistant Manager (joined the team as an Estimator) at Birchwood Collision’s Pointe West location, overseeing Repair Planning as a whole whilst training and mentoring onboarding estimators and photo estimators on industry standards as well as MPI's estimating standards, while maintaining proficient use of Mitchell Repair Center, Mitchell Connect, MS Office, etc.

• Ongoing improvement of customer satisfaction by providing accurate and timely repair estimates for collision damages.
• Maintain good standings and shop relationship with MPI, whilst keeping our AAV and Cycle time in check, in addition to reducing our shops overall AAV score to below industry averages.
• Streamlining the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
• Reducing discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.
• Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
• Assisting shop management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
• Increased shop revenue, contributing to a record year for my location in profits in 2024.
• Conducting thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
• Contributing to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
• Supporting customers throughout the repair process, addressing concerns and providing updates on progress as needed.
• Enhanced efficiency within the shop by developing standardized procedures for evaluating vehicle damage and estimating costs.
• SOP (Standards of Operation) and Training Plan creation for all positions within Repair Planning.
• Process creation for continuous improvement for all personnel of all reporting positions.
• Demonstrating adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimates provided.

• I purchased my own auto body shop in the fall of 2017, and began building a clientele (Steinbach Dodge included) working only part time as an afterhours service, 7 days a week while still maintaining my full time employment within the Steinbach Dodge team. During 2021, I made the decision to open my shop full time, serving as a body shop to some of the local dealerships in the Steinbach and surrounding area, as well as retail repairs, my experience during my five years within my business include cosmetic paint repairs, restoration, non-claim related cosmetic collision repairs, rust repair, custom paint, custom airbrushing, automotive detailing, paint correction, body panel replacement and repair, as well as overall customer service and pride in my work. My custom paintwork has been displayed in multiple shows, winning awards for paint in World of Wheels.

• My role as a parts consultant during my rewarding time at Steinbach Dodge included assisting all retail customers as well as all wholesale clients and auto body shops, providing detailed manufacturers information in order to make informed decisions based on their automotive repair needs/customer’s needs.
• In addition, I also took care of all CollisionLink inquiries from the dealer side of things, processing orders, deliveries and claims for any and all MPI related claims.
• Created a vast relationship with all collision centers and body repair shops in and around the Steinbach area, utilizing my personal auto body experience as an extremely useful tool to problem solve.
• I also created the dealership’s social media posts weekly, as well as created all of the dealerships advertisement designs for our social media platforms and our newspaper full page ads.
• Over the course of my first year within the Steinbach Dodge team, I achieved a 70% overall increase over the previous year in retail/phone sales within my specific role.

• My key responsibilities included assisting customers in order to help them to make informed decisions based on their automotive repair needs.
• Travelling to our largest and most important customers to take their inventory, and to expand on customer relationships to better our stores overall sales goals.
• I took online part orders, and assisted customer calls to provide detailed recommendations based on their current circumstances.
• I also occasionally assisted with parts delivery, as well as promote current store specials for both the retail market as well as our wholesale clients.

• My key responsibilities included assisting customers and informing them to make informed decisions based on their automotive repair needs
• In addition, I also assisted in the parts department helping with parts ordering, sales, customer service, etc.
• Reduced wait times with efficient coordination of service tasks among technicians.
• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
• Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.

• My key responsibilities included assisting customers by providing information and evaluating their needs to make an educated choice for their next pre-owned vehicle or new RV
• This included walk-in’s, phone-up’s, cold calls, and scheduling appointments accordingly.

• My responsibilities included assisting customers both in person and on the phone by providing them with the necessary information to make an educated decision for their next new or pre-owned vehicle based on their needs. This includes walk-in’s, phone-up’s, cold calls, and scheduling appointments accordingly.

• I assisted in the maintenance and repairs of the highway tractors and trailers
• I greased/serviced the trucks and maintained them, and assisted in their overall upkeep.