Dustin Reid
128 Fireside Crt. Kingston,ON
Summary
Driven leader with extensive experience in customer service management, team leadership, and operational efficiency. Proven ability to mentor and train staff, streamline operations, and enhance client and patient satisfaction. Seeking a role as a Operations Director to leverage my skills in problem-solving, company direction execution and team coaching to support and grow a dynamic team.
Overview
19
19
years of professional experience
Work History
Practice Manager
VetStrategy
06.2025 - Current
- Oversaw daily operations and ensured compliance with veterinary standards.
- Developed and implemented efficient workflow processes, enhancing team productivity.
- Managed budgetary allocations and financial reporting to optimize resource utilization.
- Led staff training programs to improve service delivery and patient care quality.
- Analyzed operational data to identify trends and implement strategic improvements.
- Directed inventory management practices, reducing waste while ensuring supply availability.
- Fostered a positive workplace culture through effective team leadership and conflict resolution strategies.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Store Manager
Farm Boy
04.2017 - 11.2024
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
- Set sales targets and budgets for team leads and employees to follow.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Established efficient inventory management system to maximize sales and reduce costs.
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions.
- Facilitated open communication between departments to improve collaboration among teams.
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials, and staff members.
Retail Specialist
Farm Boy
06.2014 - 04.2017
- Developed strong knowledge of retail products and services to effectively promote sales.
- Facilitated effective communication between all store staff members regarding operations updates.
- Created innovative strategies for merchandising displays to maximize sales potential.
- Collaborated with other departments to develop promotional campaigns that generated increased revenue.
- Provided leadership in training new team members on company policies and procedures.
Department Manager
Farm Boy
04.2007 - 06.2014
- Trained and supervised associates on customer service excellence and strong company culture.
- Delivered excellent customer service, driving quality shopping experiences.
- Demonstrated exceptional problem solving skills in resolving customer complaints and issues.
- Provided leadership and mentorship to staff members, leading to improved job performance and morale.
- Evaluated performance of department staff and provided feedback and guidance to ensure maximum productivity.
Skills
- Customer service
- Problem-solving
- Team leadership and coaching
- Customer service management
- Friendly and positive
- Multitasking and organization
- Training and mentoring
- Opening and closing procedures
Timeline
Practice Manager
VetStrategy
06.2025 - Current
Store Manager
Farm Boy
04.2017 - 11.2024
Retail Specialist
Farm Boy
06.2014 - 04.2017
Department Manager
Farm Boy
04.2007 - 06.2014