Dustin Letkeman
Desktop Administration and Support
Saskatoon,SK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
8
8
Certificates
7
7
years of post-secondary education
Work History
System Technician 2 (Temporary Contract)
Greater Saskatoon Catholic Schools
Saskatoon, SK
10.2011 - Current
- Imaged and prepared new computers for integration into company networks and systems.
- Patiently walked individuals through troubleshooting tasks.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Provided MDM management to 4600 iPads and 750 Apple computers.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Led projects and analyzed data to identify opportunities for improvement.
- Prepared variety of different written communications, reports and documents.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Supervisor
Kindersley Transport
Saskatoon, SK
09.2008 - 10.2011
- Resolved account issues to build rapport and relationships with clients.
- Coached six team members to deliver hospitable, professional service while adhering to set service models.
Performance Coach
Aditya Birla Minacs
Saskatoon, SK
11.2005 - 09.2008
- Applied training techniques to improve performance using competitive play.
- Provided first level of remote phone support for Apple computers.
Education
Certificate of Completion -
Stormwind Studios
Online 01.2023 - Current
Some College (No Degree) - Computer Science
University of Saskatchewan
Saskatoon, SK 09.1996 - 04.2003
Skills
Mac systems
Certification
Apple Certified Technical Coordinator - MacOS 10.10
Timeline
Certificate of Completion -
Stormwind Studios
01.2023 - Current
JAMF Certified Admin
06-2022
Kanban Systems Improvement
12-2021
JAMF Certified Technician
10-2020
Microsoft MSA: Windows Server 2016
06-2018
Microsoft MCSA: Windows 10
02-2018
Certified CompTIA A+ (active)
02-2017
Apple Certified Technical Coordinator - MacOS 10.10
11-2015
Apple Certified Support Professional - MacOS 10.10
11-2015
System Technician 2 (Temporary Contract)
Greater Saskatoon Catholic Schools
10.2011 - Current
Customer Service Supervisor
Kindersley Transport
09.2008 - 10.2011
Performance Coach
Aditya Birla Minacs
11.2005 - 09.2008
Some College (No Degree) - Computer Science
University of Saskatchewan
09.1996 - 04.2003
Volunteer Experience
- Fairhaven Bible Chapel (2006-Present); Chairman, Deacon, Head of Technology, Awana Commander.
- Discerning the Times Bible Conference (2006-2018); Board Member, Technlogy Director.
- Strasbourg Bible Camp (2013-2015); Chairman.
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