Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dustin Donald

Fresno

Summary

Looking for a role that allows me to use my 10 years of Customer
Service experience dedicated to providing exceptional support and
solutions for diverse customer needs. Proven ability to handle high
call volumes while maintaining a calm and professional demeanor,
ensuring customer satisfaction and loyalty. I am hardworking, and
ready to join my next team

Overview

16
16
years of professional experience

Work History

Caretaker / Home Health Aide

In Home Supportive Services (IHSS)
08.2019 - Current
  • Provide compassionate care to resident, assisting with daily tasks such as meal preparation and personal grooming.
  • Provide customer service by calling physicians, pharmacists and
    coordinating meetings and appointments with property manager
    and setting up maintenance request.
  • Calling and scheduling doctor appointments and provided
    transportation.
  • Communicate with client and various providers to determine
    preferences and needs.
  • Monitor client health and promptly reported changes to
    healthcare professionals.
  • Support client mobility by assisting with walking and
    transferring safely.
  • Performed light housekeeping tasks related to client care,
    including laundry.
  • Manage medication schedules for residents to ensure timely and accurate administration.
  • Perform laundry, grocery shopping and other light housekeeping duties as instructed by client.

Customer Service Representative/Loss Prevention Officer

Burlington Coat Factoy
05.2017 - 07.2022
  • Resolved customer complaints with empathy and polite manner by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for the customer.
  • Responded to customer requests for products, services, and company information.
  • Responded to incoming calls and escalated issues as required.
  • Supported floor moves, merchandising, display maintenance,and
    housekeeping.
  • Adaptable to work schedule changes.
  • Processed sales at registers and bagged merchandise.
  • Act as a visual deterrent to prevent potential loss/dishonesty
  • Observe and report any suspicious behavior or critical incidents to to store management
  • Adhere to all Company Policy and Procedure
  • Performs other duties as assigned.


Lab Techician

Food Safety Net
10.2009 - 05.2013
  • Conducted chemical and microbiological tests on food products
    and ingredients to verify compliance with regulatory standards
    and quality controls.
  • Prepared samples for analysis with correct labeling and storage
    procedures.
  • Conducted chemical and microbiological tests on food products
    and ingredients to verify compliance with regulatory standards
    and quality controls.
  • Maintained laboratory equipment and followed established safety
    protocols.
  • Recording and reporting test results and managing supplies.
  • Interacted with clients when picking up sample.


Education

High School Diploma -

Clovis West High
Clovis, CA

Skills

  • Safety awareness
  • Adaptable problem-solving
  • Clear communication
  • Customer service
  • Problem-solving
  • Complaints handling
  • Microsoft office
  • Computer proficiency

Timeline

Caretaker / Home Health Aide

In Home Supportive Services (IHSS)
08.2019 - Current

Customer Service Representative/Loss Prevention Officer

Burlington Coat Factoy
05.2017 - 07.2022

Lab Techician

Food Safety Net
10.2009 - 05.2013

High School Diploma -

Clovis West High

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Dustin Donald