Dustin Dobson
Surrey,BC
Summary
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Service Manager
Cap's South Shore Cycle
03.2016 - Current
- Oversaw service department operations, ensuring timely and quality repairs for customer satisfaction.
- Mentored technicians on best practices, improving team efficiency and skill development.
- Implemented new scheduling system, optimizing workflow and reducing wait times for services.
- Conducted regular training sessions on product knowledge and customer service techniques.
- Managed inventory levels, ensuring parts availability while minimizing excess stock costs.
- Coordinated with sales team to align service offerings with promotional events and initiatives.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Service Manager
O'hagan Peninsula Cycle
01.2006 - 01.2016
- Analyzed operational metrics to identify areas for improvement and drive strategic decisions in service management.
- Developed customer feedback processes, enhancing service delivery based on client insights.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Service Technician
South Surrey Cycles
01.2006 - 12.2006
Service Technician
White Rock Cycles
01.2005 - 12.2005
Education
High School Diploma -
Semiahmoo Secondary School
Surrey, BCSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Trustworthy and honest
- Outgoing and energetic
- Technical troubleshooting
- Quality control
- Technical support
Accomplishments
Given chance to travel to the States to Trek HQ to learn more about service managment and service adverser.
Bosch certified for six years.
Timeline
Service Manager
Cap's South Shore Cycle
03.2016 - Current
Service Manager
O'hagan Peninsula Cycle
01.2006 - 01.2016
Service Technician
South Surrey Cycles
01.2006 - 12.2006
Service Technician
White Rock Cycles
01.2005 - 12.2005
High School Diploma -
Semiahmoo Secondary School