DUSTIN BERNARD
OTTAWA,ONTARIO
Summary
I would like to think of myself as an individual with a passion for tackling challenges head-on and a knack for thinking outside the box. I am a results-oriented individual dedicated to driving growth and innovation. I thrive in dynamic environments where collaboration and creativity intersect. I approach each task with enthusiasm and a desire to exceed expectations. Eager to leverage my expertise and contribute, I am confident in my ability to make a meaningful impact.
Overview
4
4
years of professional experience
1
1
Certification
Work History
BARISTA / SUPERVISOR
PRESOTEA
07.2023 - Current
- I have warmly welcomed guests, courteously taking their orders and entering them into the point-of-sale system.
- Moreover, I have mastered the preparation of various beverages such as tea, powder, and slush drinks, all while ensuring a consistently clean and hygienic environment.
- In addition, I have been proactive in addressing any concerns raised by customers, ranging from inquiries about our tea offerings to accommodating specific dietary restrictions.
- Furthermore, I have actively assisted customers in making informed decisions about their beverage choices, providing guidance tailored to their preferences and needs.
BARISTA / PREP COOK
KUPPAJO
02.2023 - 09.2023
- I have extended a warm welcome to guests, courteously recording their orders, and inputting them into the point-of-sale system.
- I skillfully prepared both coffee and espresso-based drinks, in addition to handling the preparation of various food items simultaneously.
- I have consistently crafted sandwiches and breakfast items of exceptional quality, following company recipes.
- Simultaneously, I managed inventory levels and ensured the cleanliness of workstations both before and after the preparation of food items.
- I have maintained a ready supply of clean dishes by diligently washing dishes, pots, pans, and flatware.
- Additionally, I restocked cook stations to facilitate a seamless workflow, contributing to a safe and hygienic environment.
- I maintained a clean and professionally presented dining area to ensure guest satisfaction.
BANK TELLER
LA CAISSE ALLIANCE
02.2022 - 02.2023
- I have acquired knowledge of financial principles and practices, whilst receiving and processing banking transactions, efficiently, accurately, and effectively.
- I have supervised and administrated the balancing of the branch’s cash, as well as responding to clients’ questions and concerns related to their accounts and banking products.
- I have gained organizing skills by filing confidential customer documents under a strict and strategic code, to ensure proper care of the documents.
- I have ensured customer satisfaction with patience, open-mindedness, and a positive attitude.
- I have demonstrated precision in financial transactions, adhering to security protocols, and consistently met or exceeded performance targets.
COOK / OFFICE WORKER
LA RÉSIDENCE JODY BLAIS
04.2021 - 02.2022
- I have cooked a variety of grilled and fried menu items while providing the correct cooking and holding temperatures.
- I have trained staff in the preparation, cooking, and handling of food, while simultaneously ensuring a high standard of cleanliness and order.
- I have acquired basic knowledge of mathematics to make correct measurements of ingredients while withstanding long hours of standing, bending, and moving around.
- I have determined, analyzed, and improved this company’s strategic goals, by writing new and healthy recipes and by writing tasks and lists to provide a good workflow, as well as great teamwork.
- I have acquired outstanding customer service and interpersonal skills while serving home-cooked meals to our residents, and ensuring the best quality meals, and experience for our elderly.
PERSONAL SHOPPER / CASHIER / CUSTOMER SERVICE / SUPERVISOR
LARABIE’S YOUR INDEPENDENT GROCERS
10.2019 - 04.2021
- I have interacted with many customers, managed product transactions, resolved customer conflicts and answered questions while advancing my customer service and verbal communication skills.
- I have gained financial and organizational skills by opening and closing cash registers, processing transactions, handling large sums of money, and approving overrides.
- I have provided the optimal customer experience by accurately picking customer orders and safely handling food, while simultaneously enhancing customer service and creating a more enriching environment for customers.
Education
MEDICAL RADIATION TECHNOLOGIST -
Collège Boréal
Greater Sudbury, ON01-2025
HIGH SCHOOL DIPLOMA -
École Secondaire Catholique Cité des Jeunes
06.2021
Skills
- Customer service
- Work Planning and Prioritization
- Team leadership
- Conflict resolution
- Written communication
- Technical skills
- Collaboration
- Training and mentoring
- Performance Assessments
- Organization
- Product Recommendations
- Microsoft word
- PowerPoint
Volunteer Experience
Camp Ongrandi, 300, Overseeing and ensuring the safety of a designated group of campers., Organizing and conducting various age-appropriate activities., Promoting and supporting camper participation in camp activities., Engaging in professional and courteous interactions with parents and children.
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Certification
- Food handlers Certificate.
Timeline
BARISTA / SUPERVISOR
PRESOTEA
07.2023 - Current
BARISTA / PREP COOK
KUPPAJO
02.2023 - 09.2023
BANK TELLER
LA CAISSE ALLIANCE
02.2022 - 02.2023
COOK / OFFICE WORKER
LA RÉSIDENCE JODY BLAIS
04.2021 - 02.2022
PERSONAL SHOPPER / CASHIER / CUSTOMER SERVICE / SUPERVISOR
LARABIE’S YOUR INDEPENDENT GROCERS
10.2019 - 04.2021
MEDICAL RADIATION TECHNOLOGIST -
Collège Boréal
HIGH SCHOOL DIPLOMA -
École Secondaire Catholique Cité des Jeunes
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