Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Results-driven Manager with 10 years of wide-ranging experience managing teams at remote customer sites. Versatile team player and inspiring leader accustomed to juggling multiple projects simultaneously and closing out each profitably while exceeding customer expectations.
Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
9
9
years of professional experience
Work History
Dept Sales Manager
Sportchek
Williams Lake, British Columbia
11.2022 - 05.2024
Coordinated with other departments to ensure customer satisfaction.
Established and maintained relationships with key customers.
Provided training for sales team members on product knowledge and sales techniques.
Conducted regular meetings with the sales team to review performance objectives.
Managed inventory levels, ensuring adequate supply of products for sale.
Recruited, trained, and managed staff according to company policies and procedures.
Prepared reports on weekly, monthly, quarterly basis regarding sales performance.
Discussed strategic objectives to establish department priorities, mentoring staff with feedback and consistent follow-up.
Managed team execution of key initiatives to maintain operational excellence within department.
Supported audit compliance to enforce department and stockroom controls.
Communicated with merchant and vendor partners to coordinate merchandise returns and damaged products.
Resolved customer complaints regarding sales and service.
Coached, developed and motivated team to achieve revenue goals.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Conducted regular meetings with senior management team to review progress against established objectives.
Assisted in the recruitment process by interviewing potential candidates for open position
Created schedules and monitored payroll to remain within budget.
Guided management and supervisory staff to promote smooth operations.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Side Ditch Mower Operator
Provincial Lac Ste Anne County
Sangudo, AB
06.2022 - 10.2022
Drove 1882 Deerline swingarm triple deck mower to eliminate overgrowth vegetation on Township and Range roads on all county roads, including lake fronts,villas, estates, railroad crossings to hwy's
mechanical expertise in breakdowns to fixing an switching out new clutch systems to hydraulic repair jobs.
Daily greasing and mechanical inspections an reports handed in daily.
2-way radios used in machines with other operators including grader operators and including company trucks.
Reported invasive species of vegetation to Inspectors with the Ag department
worked alongside all County employees in the field and out.
Sales Lead Manager
Staples, Canada Inc
Edmonton, AB
03.2015 - 10.2021
Daily ICS work dealing with Buyer's & vendor's in requesting credit's for obsolete inventory that needed to be replaced.
Daily inventory scans & counts to keep track of high shrink counts.
Helping out my team with daily incoming freight, handling safety meetings and mins.
Attending weekly sales meetings with management team, handling monthly district manager walk throughs.
Tracked monthly sales to generate reports for business development planning.
Analyzed team performance on weekly basis through review of in-depth reports.
Trained all new employees on tasks an duties as pertained with their role.