Duska Todorovic
Niagara Falls,ON
Summary
Skilled in data analysis and reporting, I excel at identifying opportunities for improvement while fostering collaboration. My strong organizational abilities and commitment to quality drive impactful solutions that elevate performance and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Social Media Expert
Accenture
02.2025 - Current
- Managed outreach to creators, providing tailored solutions aligned with product priorities.
- Supported new projects, offering recommendations to enhance performance, efficiency, and scalability.
- Identified and resolved workflow inefficiencies, helping to implement process improvements to optimize daily operations and team productivity.
Inside Sales Representative
Accenture
06.2023 - 06.2024
- Managed a book of high-spending clients, helping to meet goals by strategically implementing campaigns and optimizing ad performance.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Tracked key performance indicators to measure success of campaigns.
Customer Service Associate
Accenture
12.2019 - 05.2023
- Conducted data entry and audits to ensure accuracy, consistency, and compliance on a regular basis.
- Created and maintained detailed data reports using Excel to establish trends and identify improvement opportunities.
- Assisted in presenting reports to clients by translating data into strategic insights and recommendations using PivotTables.
- Increased efficiency and performance by monitoring team members' productivity and providing feedback.
- Developed and documented standard operating procedures for business efficiency opportunities.
- Responded to customer requests, offering excellent support, and tailored recommendations to address needs.
Education
Tourism And Travel Management
Humber College
Toronto04-2018
Skills
- Strong organizational and time management abilities
- Proficiency in reporting and analysis using Excel, including PivotTables and data visualization tools
- Excellent written and verbal communication skills
- Analytical and data-driven approach to problem solving
- Keen attention to detail and commitment to quality
- Demonstrated leadership with a strong focus on teamwork
Certification
- Google Digital Marketing and E-Commerce Professional
- Meta Media Buying Professional
Timeline
Social Media Expert
Accenture
02.2025 - Current
Inside Sales Representative
Accenture
06.2023 - 06.2024
Customer Service Associate
Accenture
12.2019 - 05.2023
Tourism And Travel Management
Humber College