Priyanka Rajpurohit
Brampton,ON
Summary
Customer Service, Tele Communication, Live chat. Proactive, Active Listener, Conflict Resolution. Proficient in using MS Office, Windows, Internet and Email. Motivated person, who has highly developed interpersonal skills and a strong customer focus in dealing with other staff and the public Ability to work within stringent timelines while maintaining the quality of work, diplomacy and professionalism Languages Known are English, Hindi, Marathi and Punjabi Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Licensing Liasion
PRIMERICA FINANCIAL SERVICES LIMITED
12.2023 - Current
- Increased efficiency in managing high volume of license applications by developing a robust database system for tracking and reporting purposes.
- Updated operational records or licensing information using computer terminals.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
- Stayed up-to-date on State laws and licensing requirements to complete accurate and efficient reviews.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Organized and detail-oriented with a strong work ethic.
Customer Service Associate
AG Constructions
01.2019 - Current
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
- Listen attentively to caller needs to ensure a positive customer experience
- Access electronic and paper cataloging systems to look up product information and availability
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
Freelance Executive and Consultant
National Cooling Services
01.2012 - 01.2013
- Recruitment, Orientation and Induction
- Salary Preparation and Appraisal Strategy Designing
- Employee Engagement activities, Grievance handling
- Staff Welfare activities
- Developing Training Schedule.
Executive-Operations
Sava InfoTech
01.2010 - 01.2011
- Training and employee efficiency programs
- Supervision and quality checks
- Soft Skills Training
- Employee Counselling.
Executive-Human Resource
Rockland Hospital
01.2007 - 01.2008
- Handling recruitments at all levels
- Preparation of electronic and manual salary statements
- Performance management/appraisal of employees
- Organising and managing cultural events
- Various other day to day HR activities.
Education
Some College (No Degree) - Business Administration
Symbiosis Centre For Distance Learning
IndiaSkills
- Inbound and Outbound Calling
- Customer Support
- MS Office Proficiency
- Negotiation
- Customer Complaint Resolution
- Employee Management
- Product Knowledge
- Customer Relationship Management (CRM)
- Sales Closing
- Problem Resolution
- Customer Service
- Tactful and Diplomatic
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Accomplishments
- Achieved "Most Valuable Professional" certificate from the management- Rockland Hospital.
Affiliations
- Avid Gardener, cultural Dance performer at various levels.
Timeline
Licensing Liasion
PRIMERICA FINANCIAL SERVICES LIMITED
12.2023 - Current
Customer Service Associate
AG Constructions
01.2019 - Current
Freelance Executive and Consultant
National Cooling Services
01.2012 - 01.2013
Executive-Operations
Sava InfoTech
01.2010 - 01.2011
Executive-Human Resource
Rockland Hospital
01.2007 - 01.2008
Some College (No Degree) - Business Administration
Symbiosis Centre For Distance Learning
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