Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

DUSHYANT KUMAR

Halifax

Summary


Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Utility Worker

Nova Scotia Health Authority
09.2025 - Current
  • Kept work area clean, neat, and well-stocked to maximize productivity.
  • Collected and disposed of trash and debris.
  • Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
  • Verified that all safety procedures were followed while working on utility systems.
  • Responded to emergency calls for utility repairs and troubleshooting.
  • Demonstrated flexibility in adapting to changing priorities, assisting in emergency situations as needed while ensuring regular duties were still completed on time.

SPECIAL EDUCATION PROGRAM ASSISTANT

Halifax Regional Center Of Education
04.2024 - Current
  • Monitored the effectiveness of instructional strategies and made adjustments as needed to improve student outcomes.
  • Promoted independence among students by teaching self-advocacy skills and fostering personal responsibility for learning outcomes.
  • Managed classroom routines efficiently, ensuring smooth transitions between activities and minimizing disruptions.
  • Participated in professional development opportunities to stay current on best practices in special education instruction and intervention strategies.

SALES REPRESENTATIVE

Rogers
07.2024 - 07.2025
  • Communicated product features, advantages, and benefits to customers.
  • Managed customer accounts by providing accurate information on product availability and pricing.
  • Adapted to and remained flexible in changing, fast-paced work environments.
  • Conducted regular follow ups with customers post purchase to ensure satisfaction and gauge loyalty levels.
  • Built strong relationships with key decision makers within target organizations in order to increase sales opportunities.
  • Trained sales team members on company procedures and standards.
  • Analyzed sales data to adjust and improve sales strategies.
  • Maintained an up-to-date knowledge of industry developments and changes in competitive landscape.
  • Generated new leads through cold-calling, networking, and referrals.
  • Demonstrated excellent customer service skills when dealing with client inquiries.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Administrative Assistant

Northwood Care
02.2024 - 04.2025
  • Accurately entering/revising patient information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Maintained inventory of office supplies and placed orders.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completing various health forms;
  • Maintaining adequate supplies and order as needed;
  • Providing general support to clients and staff (e.g., requisitioning lab, DI tests/procedures, filing, photocopying, making telephone calls, workload data, etc.);

CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR

RVJ Marche
10.2023 - 02.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving concerns.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Supervised large teams with guidance, support and direction for high-quality customer care.

Education

Computer Networking

Matrix College
Montreal, Quebec
09-2023

Skills

  • Customer service
  • Data entry
  • File organization
  • Scheduling and calendar management
  • Maintaining records
  • Typing speed
  • Phone reception
  • Clerical support
  • Administrative support

Certification

First Aid/ CPR

Languages

English
Full Professional
French
Elementary
Hindi
Native or Bilingual

Timeline

Utility Worker

Nova Scotia Health Authority
09.2025 - Current

SALES REPRESENTATIVE

Rogers
07.2024 - 07.2025

SPECIAL EDUCATION PROGRAM ASSISTANT

Halifax Regional Center Of Education
04.2024 - Current

Administrative Assistant

Northwood Care
02.2024 - 04.2025

CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR

RVJ Marche
10.2023 - 02.2024

Computer Networking

Matrix College

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DUSHYANT KUMAR