Dushant
Summary
Dedicated individual and aspiring hospitality and event management professional seeking a position in a reputable organization to expand and utilize my learning, skills and knowledge. Possess excellent communication skills and have an eye for detail. Highly motivated to help the organization strengthen its production by identifying prospects. Possess the skills to present a product or service to the clients in a professional manner.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Abhishek Sharma
03.2023 - 07.2023
- Manage the inventory, food and beverages, equipment and supplies.
- Oversee food preparation, portion size and overall preparation.
- Investigate and resolve complaints regarding product and service.
- Train staff and addresses to customers concerns.
Call Center Representative
Vineet Jain
08.2023 - 01.2024
- Answer incoming calls and respond to customers.
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Research, identify, and resolve customer complaints using applicable software.
- Complete call logs and reports and file them by the end of the day.
Education
BBA - Business Accountancy
Guru Nanak Dev University
Jalandhar, India05.2023
High School Diploma -
St. Soldier Divine Public School
Jalandhar, India04.2020
Skills
- Problem-solving skills
- Interpersonal Communication
- Leadership
- Customer Support
- Data Entry
- Customer Service
- Adobe photoshop
- MS SQL SERVER
- MS WORD, EXCEL, POWERPOINT
Languages
Hindi
Full Professional
Punjabi
Native or Bilingual
Hobbies
- Networking, social media and learning new business ideas.
- Hosting events; volunteering for different causes.
- travelling to places and learning different cultures.
Reference
Available on Request
Timeline
Call Center Representative
Vineet Jain
08.2023 - 01.2024
Customer Service Representative
Abhishek Sharma
03.2023 - 07.2023
BBA - Business Accountancy
Guru Nanak Dev University
High School Diploma -
St. Soldier Divine Public School
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