Durva Patel
Windsor,ON
Overview
5
5
years of professional experience
Work History
Phlebotomist
Trinity Health Livonia Hospital
Livonia, Michigan,USA
04.2024 - 06.2025
- Collected blood specimens using vacutainer butterfly and capillary techniques, ensuring patient comfort.
Rotated through inpatient, outpatient, and specimen processing departments to enhance workflow efficiency. - Ensured compliance with infection control protocols, specimen labeling, and order of draw procedures.
Prepared and processed specimens for analysis through centrifugation, documentation, and dispatch. - Supported laboratory operations by answering inquiries, managing stat requests, and coordinating courier services.
- Maintained accurate documentation in EHR systems while adhering to HIPAA and safety standards.
Warehouse Associate
Amazon
Canton, Michigan, USA
09.2022 - 03.2024
- Assisted customers with inquiries about products, accounts, and order follow-ups, enhancing overall customer experience.
- Processed cash and digital payments accurately to meet company standards.
- Managed inventory restocking and maintained hygienic product arrangements for easy access.
- Prepared and packaged orders for timely shipment, ensuring accuracy of contents.
- Trained new employees on customer relations, payment processing, and inventory management.
- Collaborated with team members and management to improve communication and streamline operations.
- Handled customer complaints professionally, achieving resolution and maintaining customer satisfaction.
- Adhered to safety policies and compliance standards to protect employees and customers.
Sales Associate
Gordon Food Service
Canton, Michigan, USA
06.2020 - 08.2022
- Delivered exceptional customer service by guiding customers in product selections and highlighting relevant promotions to enhance their shopping experience.
- Utilized extensive product knowledge to advise customers effectively and drive additional sales.
- Handled cash, debit, credit, and gift card transactions while ensuring balanced tills and accurate cash deposits.
- Implemented returns and exchange policies while processing refunds according to company standards.
- Conducted stock counts and managed inventory restocking to ensure organized shelves and product availability.
- Participated in order preparation for large client orders, ensuring accuracy for timely pickup or delivery.
- Trained new employees on store policies and customer service standards to facilitate smooth onboarding and consistent service delivery.
Education
Associate of Science - Phlebotomist
Schoolcraft College
Livonia, Michigan, USA12-2024
Diploma - Fine Arts
Schoolcraft College
Livonia, Michigan, USA12-2022
Skills
- Order fulfillment
- Team collaboration
- Problem solving
- Time management
- Labeling and boxing
- Lifting and sorting
Timeline
Phlebotomist
Trinity Health Livonia Hospital
04.2024 - 06.2025
Warehouse Associate
Amazon
09.2022 - 03.2024
Sales Associate
Gordon Food Service
06.2020 - 08.2022
Associate of Science - Phlebotomist
Schoolcraft College
Diploma - Fine Arts
Schoolcraft College