Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Durga Thapa Magar

Vancouver,BC

Summary

Highly qualified Concierge Team Member with significant experience in hospitality and customer service roles. Demonstrated ability to provide premium service to guests while effectively handling reservations, inquiries, and complaints. Skilled in multi-tasking under pressure, adept at using hotel management software. Previous role impacted positively by enhancing guest satisfaction levels and improving overall operational efficiency.

Overview

1
1
Certification

Work History

Concierge Officer

Centrum Concierge Security ltd
Vancouver, British Columbia
05.2024 - Current
  • Assisted guests with their needs, such as making dinner reservations or providing directions.
  • Maintained daily log of visitors, contractors, and personnel entering the premises.
  • Conducted patrols of designated areas on foot or in a vehicle to ensure the safety of personnel and property.
  • Issued badges, visitor passes, parking permits, keys. as required by company policy.
  • Verified identification of personnel before granting access rights per established policies.
  • Provided customer service support by answering questions about rules and regulations in a polite manner.
  • Communicated security policies to staff members and performed security training.

Education

Bachelor of Arts - Commerce

University Canada West
Vancouver, BC

Skills

  • Surveillance monitoring
  • Mail handling
  • Contractor supervision
  • Building inspections
  • Physical Fitness
  • Event security
  • Parking enforcement
  • Emergency Response Coordination
  • Professional Appearance
  • Perimeter security

Certification

  • BST Training
  • OFA level 2
  • Security license

Languages

English
Full Professional
Hindi
Full Professional
Nepali
Native/ Bilingual

Timeline

Concierge Officer

Centrum Concierge Security ltd
05.2024 - Current
  • BST Training
  • OFA level 2
  • Security license

Bachelor of Arts - Commerce

University Canada West
Durga Thapa Magar