Summary
Overview
Work History
Education
Skills
Timeline
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SREEJU SREEKANTAN NAIR

Edmonton,AB

Summary

Service-driven professional with 5 year background in the fulfillment sector. Personable and reliable desiring the opportunity to use problem-solving and team management in a busy environment. Proficient in managing people and resources to accomplish challenging objectives. Proven skill in resolving problems quickly on first call. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Process Assistant

Amazon
03.2023 - Current
  • Staffing department appropriately with associates in each process path, as well as filling all Indirect roles
  • Overseeing labor tracking, TOT, engaging associates to give feedback, coding time, filling tickets(IT/trouble Tickets)
  • Assisting AM and Ops team to deliver headcounts in timely manner, as well as making labor moves throughout the day as needed depending on workflow
  • Chasing CPTs- the biggest part of my day is spent making sure that orders are sent out on time
  • Communicating with Pack department PA's and also Operations team to make sure that all process are being worked in most efficient way possible
  • Training associates on critical roles in Ship dock so that we have enough people with backup and knowing of department role
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Conducted training and change management processes to improve operations.
  • Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.

Yard Specialist

Amazon
10.2021 - 02.2023
  • Correspond with multiple shipping companies and demonstrate comprehensive understanding of shipping systems, requirements, rules, and obligations to support yard organization and minimize delays.
  • Conduct daily coordination with fulfillment center operations departments, transportation peers, and carriers to ensure all trailers arrive and depart on time with zero defects.
  • Maintain accuracy and integrity of trailer yard through meticulous attention to detail and daily yard audits.
  • Consolidate data from multiple sources to support daily workflow and business needs.
  • Operate spotter truck, moving trailers between trailer yard and dock doors, and logging all trailer moves to maintain accurate yard inventory.
  • Responsible for managing with transportation team in regards to trailer pool and ensuring that customer shipments are departed on time

Team Leader

Amazon
03.2018 - 06.2021
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Help and support daily management of department duties, including allocating labour, leading meetings, assigning job duties, and communicating with internal and external suppliers to deliver package to customer fulfillment.
  • Participating in Operational Excellence initiatives in some capacity and fully understanding workflow and daily production goals.
  • Implement or monitor processes to reduce property /financial losses and Identify and report merchandise or stock shortages. As well as maintain documentation or reports on security-related incidents or investigations and train establishment personnel in loss prevention activities

Sales Supervisor

Kwality Tyres And Sales
04.2016 - 02.2018
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Ensure high levels of customer satisfaction through excellent customer service
  • Ensure that all customer service initiatives are in place, dealing with issues quickly and courteously
  • Assist with ensuring operational excellence, as it relates to paperwork, shipping, receiving, transfers, markdowns and general organization.

Education

Bachelor of Technology - Computer Engineering

University Of Kerala
India
04.2016

High School - Science

Kerala University
Kerala, India
04.2011

Skills

    Issue and Resolution Tracking

    Tracking and Documentation

    User Support and Troubleshooting

    Computer Hardware Knowledge

    Microsoft Windows and Office

    Time management

    Data Recovery

    Technical Troubleshooting

    Team Management

    VMware Virtualization

    Hardware and Software Repair

    Adobe Creative Cloud

    Computer System Maintenance

    Device Installation

    Friendly and Patient

    Hardware Upgrades

    Hardware Diagnostics

Timeline

Process Assistant

Amazon
03.2023 - Current

Yard Specialist

Amazon
10.2021 - 02.2023

Team Leader

Amazon
03.2018 - 06.2021

Sales Supervisor

Kwality Tyres And Sales
04.2016 - 02.2018

Bachelor of Technology - Computer Engineering

University Of Kerala

High School - Science

Kerala University

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SREEJU SREEKANTAN NAIR