Dupinder Kumar
Brampton,ON
Summary
Proven expertise in client consultation and scalp treatments, honed across roles at MatrixCare and leading hospitals. Excelled in enhancing customer satisfaction through exceptional service coordination and chemical safety. Achieved a significant increase in product sales by educating clients, showcasing adeptness in both hard and soft skills.
Overview
14
14
years of professional experience
Work History
Hair Dressers
MatrixCare
04.2019 - 03.2024
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments .
- Recorded notes for future reference about customer preferences and services delivered.
- Built strong and lasting rapport.
- Shampooed, conditioned, and rinsed guests' hair.
- Answered over Number phone calls daily to assess customer needs, schedule appointments.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Receptionists
Asian Hospital
01.2015 - 03.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaint.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Receptionist
KM Hospital
04.2010 - 03.2015
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Diploma - Arts
Senior Secondary School
Kapurthala India03.2006
Skills
- Supply Management
- Continuing education
- Scalp treatments
- Client consultation
- Chemical safety
- Appointment Scheduling
- Social Media Promotion
- Hair extensions
- Service Coordination
- Chemical Application
- Color Correction
Languages
English
Full Professional
English
Professional Working
Additional Information
I am punctual, holistic personality, I always devoted 100percent attention to words my work.
Timeline
Hair Dressers
MatrixCare
04.2019 - 03.2024
Receptionists
Asian Hospital
01.2015 - 03.2019
Receptionist
KM Hospital
04.2010 - 03.2015
Diploma - Arts
Senior Secondary School
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