Dupinder Kaur
Brampton,Canada
Summary
Customer Support professional skilled in efficiently addressing and resolving client inquiries while maintaining high standards. Strong focus on team collaboration and achieving results. Known for adaptability and reliability in dynamic environments. Expertise in communication, problem-solving, and customer relationship management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Support Executive
Go-Logistic
06.2024 - 04.2025
- Answering phone calls, emails, to address customer inquiries and concerns.
- Acknowledging and resolving customer complaints.
- Handling shipping documentation, such as bills of lading and customs forms.
- Tracking the status of shipments and providing updates to customers.
- Maintaining a positive and professional attitude towards customers all the time.
- Entering and updating information in the company's logistics system.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Delivered prompt service to prioritize customer needs.
Reception Desk
Home Depot
05.2022 - 06.2024
- Addressing customer issues, resolving complaints
- Maintaining a positive reception
- Boosted customer satisfaction by providing efficient and courteous service at the reception desk.
- Customers Assistance
- working as a team
- providing excellent customer service
- Answering customer phone calls
Mobile Patrol Service Security guard Loss prevention officer (LPO)
Securitas
04.2021 - 05.2022
- Answer Alarms and dispatches calls from several alarm monitoring stations. These alarms include burglar alarms, fire alarms.
- Scheduled lock ups and unlock where clients are not available to do so.
- Remove unauthorized person from private property.
- Respond to alarms, patrolling the site and securing premises as required by site post orders.
- Provide access control as required.
- Complete detailed and comprehensive incident reports through our online reporting systems.
- Responded quickly to emergency situations to assess and deflect issues.
Supervisor
Mr. Sub
01.2020 - 04.2021
- Customer Service: Greet the customers. Providing leadership in customer service.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Employee Supervision
- Training: Training employees on food preparation and safety procedures.
- Cleanliness: Regularly inspecting premises for cleanliness and maintenance issues.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Evaluated customer needs and feedback to drive product and service improvements.
Operational Support
National Logistics Service
05.2019 - 01.2020
- Respond to all internal or client inquiries (via telephone, email, fax or in person) in a professional, polite manner.
- Ensure that all productivity reports are accurate and achieved to maintain service level standards.
- Data entry for multiple customers.
- Resolve work-related problems and prepare and submit progress reports
- Supporting activities on the floor as required, (RF Scan, pick, pack, Fill Active)
- Train staff in job duties, company policies and safety procedures
- Provided technical and operational support
- Worked with team members to provide operational system support.
Front Desk Security and Loss prevention officer (LPO) (in Bank)
Securitas
01.2019 - 05.2019
- Patrol premises regularly.
- Monitoring surveillance cameras and equipment.
- Ensure the security and safety and well-being of all personnel and visitors.
- Interact with different customers.
- Report any suspicious behaviors and happening to supervisors.
Receiving clerk
Think Logistics
06.2017 - 01.2019
- Monitor inventory level.
- Prepare and organize received stock for inventory.
- Record receiving data in company data base.
- Report damages or shortages to the appropriate person.
- Inspects shipment for damage and correct quantities.
- Tracking inventory levels, handling all aspects of shipping and receiving, keeping accurate records.
Education
Business management -
Lambton College
North York, ON01.2019
Bachelor of business administration - undefined
Punjab University
01.2016
Skills
- Communication
- Problem solving
- Reading and writing
- Adaptability
- Creative and innovation
- Numeracy
- Digital literacy
Certification
- Private Security and Investigative Service License
- First Aid CPR, and AED Training
- How to supervise people
- Truck Dispatch & Freight Broker
Languages
English
Timeline
Customer Support Executive
Go-Logistic
06.2024 - 04.2025
Reception Desk
Home Depot
05.2022 - 06.2024
Mobile Patrol Service Security guard Loss prevention officer (LPO)
Securitas
04.2021 - 05.2022
Supervisor
Mr. Sub
01.2020 - 04.2021
Operational Support
National Logistics Service
05.2019 - 01.2020
Front Desk Security and Loss prevention officer (LPO) (in Bank)
Securitas
01.2019 - 05.2019
Receiving clerk
Think Logistics
06.2017 - 01.2019
Bachelor of business administration - undefined
Punjab University
Business management -
Lambton College
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