Duong (Mary) Pham
Folsom
Summary
Adaptable student with experience in customer service, lifeguarding, food running, front desk management. Strong communicator skilled at staying calm under pressure and providing excellent service in fast paced environments.
Overview
4
4
years of professional experience
Work History
Lifeguard
Golfland Sunsplash Roseville
Roseville
05.2025 - Current
- Responded swiftly to emergencies, providing first aid and coordinating rescue efforts.
- Enforced pool regulations to maintain a safe and enjoyable environment for guests.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Adhered strictly to emergency action plans.
- Monitored waterpark attractions for guest safety and compliance with regulations.
Receptionist
Lumi Spa
Rocklin
05.2023 - 04.2025
- Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management
- Greeted and welcomed visitors, providing a positive first impression of the company
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
Cashier/Front of the House
Urban Rolls
Rocklin
12.2022 - 04.2023
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
Snack Shack Worker
Folsom Junior Bulldogs
Folsom
08.2021 - 11.2022
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service
Education
Folsom Lake College
Folsom, CA 08.2025 - 08.2025
High School Diploma -
Folsom High School
Folsom, CA 08.2021 - 05/2025
Skills
- POS
- Cashier experience
- Phone etiquette
- Customer service
- Team worker
- Emergency response
- Strong communicator
- Scheduling appointments
Timeline
Folsom Lake College
08.2025 - 08.2025
Lifeguard
Golfland Sunsplash Roseville
05.2025 - Current
Receptionist
Lumi Spa
05.2023 - 04.2025
Cashier/Front of the House
Urban Rolls
12.2022 - 04.2023
High School Diploma -
Folsom High School
08.2021 - 05/2025
Snack Shack Worker
Folsom Junior Bulldogs
08.2021 - 11.2022