Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Tayeba Jafari

Toronto,Canada

Summary

Bilingual Dari–English interpreter with extensive experience in medical, administrative, and community translation. Proficient in real-time telephone and in-person interpretation, demonstrating strong cultural competence and the ability to thrive in high-pressure environments. Certified in First Aid and customer service, with a solid understanding of medical terminology from prior studies and volunteer work in healthcare. Experienced in facilitating effective communication between healthcare providers and patients, ensuring confidentiality and cultural sensitivity in all interactions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Volunteer Interpreter

Polycultural Immigrant and Community Services
Toronto, Canada
01.2022 - 01.2022
  • - Provided interpretation for clients in medical, and administrative contexts.
  • - Assisted newcomers in accessing healthcare, and settlement services.
  • - Ensured accuracy, confidentiality, and cultural sensitivity in all translations.

Volunteer Interpreter

Elpida Home Organization
, Greece
01.2021 - 01.2021
  • - Delivered interpretation services for refugees and immigrants in healthcare, government, and community settings.
  • - Supported communication between clients and service providers in high-stress situations.
  • - Applied knowledge of medical terms and procedures during hospital and clinic visits.

Customer Service Representative

Barya Garments
, Afghanistan
01.2019 - 01.2021
  • - Managed customer inquiries via phone and email with professionalism and empathy.
  • - Assisted diverse clients, resolving issues and providing information clearly and accurately.

Education

Medical Studies -

Khatam Al-Nabieen University
Afghanistan
01.2021

Medical Studies -

Tehran Medical University of Sciences
Iran
01.2018

Skills

  • Fluency in English and Dari
  • Medical terminology expertise
  • Cultural competence
  • Customer service and conflict resolution
  • Active listening and clear communication
  • Remote work proficiency
  • Proficient with communication tools

Certification

  • Certificate in Administration, Communication & Customer Service – Toronto District School Board— 2023-10-01 to 2023-12-31
  • Certificate in Communication & Customer Service – Toronto Metropolitan University— 2025-01-01 to 2025-07-31
  • First Aid Certification – Canada— 2023

Additional Information

  • Legally authorized to work in Canada.
  • Comfortable with shift work and remote setup
  • Experienced in interpreting for sensitive or emergency situations.

Timeline

Volunteer Interpreter

Polycultural Immigrant and Community Services
01.2022 - 01.2022

Volunteer Interpreter

Elpida Home Organization
01.2021 - 01.2021

Customer Service Representative

Barya Garments
01.2019 - 01.2021

Medical Studies -

Khatam Al-Nabieen University

Medical Studies -

Tehran Medical University of Sciences
Tayeba Jafari