Tayeba Jafari
Toronto,Canada
Summary
Bilingual Dari–English interpreter with extensive experience in medical, administrative, and community translation. Proficient in real-time telephone and in-person interpretation, demonstrating strong cultural competence and the ability to thrive in high-pressure environments. Certified in First Aid and customer service, with a solid understanding of medical terminology from prior studies and volunteer work in healthcare. Experienced in facilitating effective communication between healthcare providers and patients, ensuring confidentiality and cultural sensitivity in all interactions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Volunteer Interpreter
Polycultural Immigrant and Community Services
Toronto, Canada
01.2022 - 01.2022
- - Provided interpretation for clients in medical, and administrative contexts.
- - Assisted newcomers in accessing healthcare, and settlement services.
- - Ensured accuracy, confidentiality, and cultural sensitivity in all translations.
Volunteer Interpreter
Elpida Home Organization
, Greece
01.2021 - 01.2021
- - Delivered interpretation services for refugees and immigrants in healthcare, government, and community settings.
- - Supported communication between clients and service providers in high-stress situations.
- - Applied knowledge of medical terms and procedures during hospital and clinic visits.
Customer Service Representative
Barya Garments
, Afghanistan
01.2019 - 01.2021
- - Managed customer inquiries via phone and email with professionalism and empathy.
- - Assisted diverse clients, resolving issues and providing information clearly and accurately.
Education
Medical Studies -
Khatam Al-Nabieen University
Afghanistan01.2021
Medical Studies -
Tehran Medical University of Sciences
Iran01.2018
Skills
- Fluency in English and Dari
- Medical terminology expertise
- Cultural competence
- Customer service and conflict resolution
- Active listening and clear communication
- Remote work proficiency
- Proficient with communication tools
Certification
- Certificate in Administration, Communication & Customer Service – Toronto District School Board— 2023-10-01 to 2023-12-31
- Certificate in Communication & Customer Service – Toronto Metropolitan University— 2025-01-01 to 2025-07-31
- First Aid Certification – Canada— 2023
Additional Information
- Legally authorized to work in Canada.
- Comfortable with shift work and remote setup
- Experienced in interpreting for sensitive or emergency situations.
Timeline
Volunteer Interpreter
Polycultural Immigrant and Community Services
01.2022 - 01.2022
Volunteer Interpreter
Elpida Home Organization
01.2021 - 01.2021
Customer Service Representative
Barya Garments
01.2019 - 01.2021
Medical Studies -
Khatam Al-Nabieen University
Medical Studies -
Tehran Medical University of Sciences
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