Dunya Matti
Woodbridge,Canada
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
15
15
years of professional experience
Work History
Manager
Flower Smell Cleaning services
02.2014 - Current
- Managed daily operations for cleaning service teams
- Trained staff
- Developed schedules
- Maintained high service standards for clients.
Manager
Babel Fine Foods
Etobicoke, Ontario
11.2023 - 12.2025
- Oversaw store operations
- Handled financial transactions & Cash flow
- Addressed customer inquiries
- Formulated schedules and employee payments .
Collection Officer
International Credit Experts
06.2018 - 04.2019
- Performs strategic collection techniques to maximize payments
- Managed client accounts to ensure timely collection of outstanding debts.
- provided counselling informing debtors of further arrears consequences.
- Made decisions on accepting, rejecting, or offering amended payment terms and settlements while conforming to bank policies and procedures.
General Labor
Alliance Employment Services
03.2017 - 10.2017
- Facilitated job placements by matching candidates to suitable openings.
- Reviewed and edited resumes to enhance presentation and effectiveness.
- Scheduled interviews and conducted follow-ups to ensure candidate engagement.
Office Administrator
Canadian Air Systems
08.2016 - 01.2017
- Greeted people and performed customer service.
- Respond to staff and clients enquiries
- Enter clients personal information into computer database
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Social worker
Caritas
01.2012 - 12.2013
- Developed individualized care plans for clients based on assessed needs.
- Facilitated group therapy sessions to promote community engagement and healing.
- Collaborated with healthcare providers to coordinate comprehensive client services.
English Teacher
Jesuit Refugee Service
01.2011 - 12.2012
- Prepare courses for presentation to students according to approved curriculum
- Assessed student progress using standardized testing and informal evaluations.
- Provided guidance and support to students in overcoming language barriers.
- Adapted teaching methods based on each student's unique needs and abilities.
Education
BACHELOR DEGREE - ENGLISH LANGUAGE
UNIVERSITY OF DOHUK
DOHUK, IRAQ01.2007
Skills
- Multilingual
- Leadership skills
- Computer skills
- Proficient in Windows
- Proficient in MS Word
- Proficient in MS Excel
- Proficient in MS PowerPoint
- Proficient in MS Outlook
Volunteer Experience
- St Charbel Maronite Parish, 01/01/14, Present
- Mar Mari Chaldean Catholic Church, 01/01/16, Present
- St Barsaumo Syriac Orthodox Church and St Mary's Antiochian Orthodox Church, 01/01/17, Present
- Leader of a choir (Bells of Heaven Choir), Coordinate recitals for different occasions and at different locations.
Timeline
Manager
Babel Fine Foods
11.2023 - 12.2025
Collection Officer
International Credit Experts
06.2018 - 04.2019
General Labor
Alliance Employment Services
03.2017 - 10.2017
Office Administrator
Canadian Air Systems
08.2016 - 01.2017
Manager
Flower Smell Cleaning services
02.2014 - Current
Social worker
Caritas
01.2012 - 12.2013
English Teacher
Jesuit Refugee Service
01.2011 - 12.2012
BACHELOR DEGREE - ENGLISH LANGUAGE
UNIVERSITY OF DOHUK