Dunya Masri
Ajax,ON
Summary
I am a reliable, respectful, and mature high school student seeking a part time position that will allow me to enhance my working capabilities and personal growth. I am eager to collaborate and support business by contributing my skills and abilities to the company's goals.
Overview
4
4
years of professional experience
Work History
Bank Teller
Scotiabank Pickering Town Center
10.2023 - Current
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Monitored and verified suspicious activity on customer accounts.
- Placed orders for customer checks and verified starting numbers.
- Maintained friendly and professional customer interactions.
- Provided customer records, account statements, and copies of checks.
- Received loan and utility payments, sending funds to the correct destinations.
- Educated customers on online banking and mobile banking applications.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
Retail Worker
Aldo Pickering Town Centre
07.2022 - 03.2024
- Management: Key holder/Assistant manager
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stock merchandise, clearly labeling items, and arranging them according to size or color.
- Implemented loss prevention strategies through proper monitoring of the sales floor and vigilance at the register.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
Fast Food Worker
Jimmy the Greek Pickering Town Centre
11.2019 - 09.2023
- Handling cash, credit or check transactions with customers
- Counted money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Solved service problems: escalating customer's complaints to allow for good customer service
- Fulfill and support customer requests and orders.
- Train newly hired employees on routine tasks and customer service.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Education
No Degree - Business
Seneca College of Applied Arts And Technology
North York, ON04.2025
High School Diploma -
Pine Ridges Secondary School
Pickering, ON02.2024
Skills
- Working well under pressure with minimum supervision
- Attention to detail, self-motivated and organized
- Excellent teamwork skills and time management skills
- Hardworking, highly motivated and a problem solving team player
- Adaptable, quick learner with ability to meet pressure deadlines effectively
- Be able to demonstrate excellent oral communication skills
- Very determined and able to follow instructions without assistance
- Willing to take on any task to support team
- Currency Exchange
- Money Handling
References
- Adam, Manager, 905-213-3690
- Jimmy, Owner, 905-831-7540
Timeline
Bank Teller
Scotiabank Pickering Town Center
10.2023 - Current
Retail Worker
Aldo Pickering Town Centre
07.2022 - 03.2024
Fast Food Worker
Jimmy the Greek Pickering Town Centre
11.2019 - 09.2023
No Degree - Business
Seneca College of Applied Arts And Technology
High School Diploma -
Pine Ridges Secondary School
Similar Profiles
SAMRIDDHI PANDEYSAMRIDDHI PANDEY
Credit Analyst at Scotiabank, Automotive Finance CenterCredit Analyst at Scotiabank, Automotive Finance Center
Michael Joany Mendoza RomeroMichael Joany Mendoza Romero
Senior Analyst, Enhance Due Diligence at Scotiabank GBS - AML Operations CenterSenior Analyst, Enhance Due Diligence at Scotiabank GBS - AML Operations Center
Ali El AjamiAli El Ajami
Customer Experience Lead at Scotiabank - Gloucester Center BranchCustomer Experience Lead at Scotiabank - Gloucester Center Branch