DUNVAS ATEKA
Montreal,QC
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Ufanisi Resorts
Voi, Taita Taveta
02.2020 - 07.2024
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Assisted in setting up the bar for service shift.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Planned and coordinated special events to boost customer numbers and profits.
Tourism & Hospitality Officer
KISII COUNTY
KISII, NYANZA
01.2017 - 12.2019
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Conducted investigations into complaints from customers or employees regarding violations of company policy.
- Drafted reports outlining findings from investigations and recommending corrective action.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Organized and coordinated meetings between senior management and other departments across the organization.
- Reviewed employee performance evaluations for accuracy and completeness.
- Managed training programs designed to improve customer service skills among staff members.
- Assisted in developing organizational structures that optimized job responsibilities.
- Directed strategic planning and implementation of organizational goals.
- Represented the organization at external events and conferences.
Education
Bachelor of Science - Hospitality and Tourism Management
MOI UNIVERSITY
KENYA - ELDORET12-2012
High School Diploma -
ST. STEPHEN HIGH SCHOOL
KENYA - KISII12-2008
GED -
ST. MARYS MOSOCHO BOYS BORDING SCHOOL
KENYA - KISII12-2004
Skills
- Food Service
- Service-oriented mindset
- Cash and credit transactions
- Bar restocking
- Able to stand for 8 to 10 hours
- Outstanding customer service
- Complex Problem-Solving
- Hospitality and accommodation
- Liquor, beer, and wine knowledge
- Hospitality service expertise
- Menu knowledge
Certification
- A member of Tourism & Hospitality Professional Association (TPA-589/2021)
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Bartender
Ufanisi Resorts
02.2020 - 07.2024
Tourism & Hospitality Officer
KISII COUNTY
01.2017 - 12.2019
Bachelor of Science - Hospitality and Tourism Management
MOI UNIVERSITY
High School Diploma -
ST. STEPHEN HIGH SCHOOL
GED -
ST. MARYS MOSOCHO BOYS BORDING SCHOOL
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