Dunstan Okere
Summary
Dedicated and empathetic Mental Health and Youth Worker with hands on experience providing care to clients. Proven ability to document physical condition, behaviors and medication management, maintain clean personal areas and provide support to help clients with daily living tasks. Skilled in working as a collective or with minimal supervision to ensure clients are well taken care of. Proficient in Microsoft Office Suite, Excel, and various other applications. Self-motivated with an eagerness to learn.
Overview
6
6
years of professional experience
Work History
Mental Health Worker - Supported Independent Living
Kettle Friendship Society
11.2022 - 11.2023
- Support, encourage and facilitate the acquisition of independent living skills
- Observe clients, identify and assess potential emergency situations and develop short-term strategies to deal with such situations
- Report medical, behavioral, and other problems as required
- Provide feedback and input regarding clients' needs, performance, and progress
- Provide supportive feedback, demonstrations, modeling, and behavior management to clients and their personal networks to assist with the development of physical, social, emotional, and life skills such as maintaining personal hygiene, assisting in housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments and interpersonal skills
- Facilitate clients' physical, recreational, educational, and employment needs by performing duties such as arranging for clients to be transported, or whenever feasible, assist with accessing and using public transportation to ensure attendance at programs, appointments and community integration of client within the neighborhood resources
- Carry out administrative transactions such as itemizing petty cash receipts and client file forms, ensuring they are all updated and completed in client file
- Complete and maintain related records and documentation such as Individual Service Plans, progress reports, program summary sheets, and daily logs.
Residence Support Worker, Mental Health
Connect
01.2022 - 12.2022
- Acts as a positive role model for clients, providing behavior management, and life skills training as required
- Meets with each resident on a routine basis to discuss progress and plan future goals
- Identifies social, economic, recreational, employment, and educational services in the community that will meet the needs of each client
- Collaborates with a multidisciplinary team and consults with team psychologist and psychiatrists to develop, implement, maintain, and adjust individualized treatment plans
- Working with other residence staff, monitors and ensures effective operation of the facility including quality control concerning cleaning equipment, indoor and outdoor maintenance, inventory, and food services.
Youth Worker
Coast Mental Health
12.2021 - 12.2022
- Navigating, liaising and effectively communicating with services for youth and advocating for support on their behalf
- Ensures the implementation of the programs including leisure activities, cooking, housekeeping and maintenance tasks by engaging the client's daily life skills activities
- Applies a range of effective communications strategies such as role modelling to establish a collaborative rapport with the clients
- Provides the support and information necessary to help clients build self-esteem and develop decision-making skills through role modelling and other techniques
- Assisting clients to identify and gain access to formal and informal community support such as leisure, vocational, educational services through active community integration, providing community services resources of community services
- Observes and records the physical and mental health status of clients and takes necessary action
- Ensure all administrative tasks are completed within the allocated timeframes
- Distributes medications safely in accordance with medication policies and procedures
- Maintains records as required
- Reports and addresses health and safety issues/concerns as they arise
- Performs administrative tasks and other related duties as assigned.
Store Manager
Bell
06.2022 - 11.2022
- Managed and processed weekly payroll for employees accurately and timeously using Dayforce software
- Performed daily recording and reconciliation of business transactions requiring attention to detail
- Built and connected with clients thereby growing clientele and expanding business opportunities
- Addressed complaints and dealt with issues utilizing problem-solving techniques leading to satisfied customers
Sales Consultant
Virgin Mobile
07.2017 - 06.2022
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
AU-01 Financial Reviewer
Canadian Revenue Agency
11.2022 - 11.2023
- Reconciled business expenditure to general ledger, income statement and balance sheet
- Performed audit on taxpayers' books and records and provided audit reports and working papers to support reassessments and penalties using CORTAX/Mainframe application
- Analyzed various documentation including payroll, general ledger, and expenditure claims and identified risks and constructed audit plans to address the risks
- Communicated proposed adjustments, recommendations and/or penalties to claimants and professional representatives
- Ensured compliance with the Income Tax Act and other statutes administered by the Canadian Revenue Agency
Education
Bachelor of Business Administration -
University of the Fraser Valley
01.2022
Skills
- Data entry
- Digitally literate across various devices
- Proficient with MS Office Suite
- Record keeping and file management
- Compliance
- Occupational First Aid Level 1
- Empathy and compassion
- Exceptional written and verbal communication
- Medication management
- Home management
- Self-Care Promotion
- Conflict de-escalation
- Building rapport
- Patient Advocacy
Timeline
Mental Health Worker - Supported Independent Living
Kettle Friendship Society
11.2022 - 11.2023
AU-01 Financial Reviewer
Canadian Revenue Agency
11.2022 - 11.2023
Store Manager
Bell
06.2022 - 11.2022
Residence Support Worker, Mental Health
Connect
01.2022 - 12.2022
Youth Worker
Coast Mental Health
12.2021 - 12.2022
Sales Consultant
Virgin Mobile
07.2017 - 06.2022
Bachelor of Business Administration -
University of the Fraser Valley
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