DUNIS M. BLANCO TORRES
Mississauga,Canada
Summary
Organized and dedicated Administrative Assistant offering excellent communication, planning and prioritization skills demonstrated through 20 years of performance. Skilled at drafting reports and business correspondence, managing mail, preparing agendas, scheduling meetings and providing customer assistance.
Overview
25
25
years of professional experience
Work History
Bookings Coordinator
CANADIAN PLACE ENDOSCOPY CLINIC
06.2024 - 04.2025
- Provided exceptional customer service, fostering positive relationships with both new and existing clients.
- Greeted customers upon arrival and provided appropriate forms to fill out.
- Assessed customer needs and responded to customer emails and calls.
- Improved appointment scheduling efficiency by streamlining the booking process and implementing a user-friendly system.
- Maintained strict confidentiality when handling sensitive client information during the scheduling process.
- Managed filing system, entered data and completed other clerical tasks.
- Proven ability to learn quickly and adapt to new situations.
- Documented patient information and care activities in electronic health record.
Secretary to the Vice President
KPMG
04.2015 - 05.2024
- Enhanced executive productivity by efficiently managing the Vice President''s calendar, scheduling meetings, and coordinating travel arrangements and expenses.
- Streamlined office processes for improved efficiency by organizing and maintaining digital and physical filing systems.
- Handled confidential information in professional manner.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered high volume of phone calls and email inquiries.
- Coordinated travel arrangements and bookings for executive staff.
- Filed paperwork and organized computer-based information.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Demonstrated adaptability and resilience during company transitions or restructuring efforts by maintaining consistent performance levels while assisting colleagues through changes.
Secretary to the General Manager
PETROWORKS
06.2013 - 04.2015
- Managed executive calendar to maximize time utilization and ensure timely attendance at important meetings.
- Proactively anticipated the General Manager''s needs and provided timely assistance, ensuring their focus remained on high-priority tasks.
- Coordinated travel arrangements for staff members, including booking flights, accommodations, and ground transportation.
- Organized meetings, conferences, and events by coordinating schedules and resources.
- Maintained efficient filing system for both electronic and paper documents.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Bilingual Secretary
GLOBAL GEOPHYSICAL SERVICES
05.2010 - 05.2013
- Managed schedules and appointments for executives in multiple languages.
- Coordinated international travel arrangements for business trips.
- Maintained organized filing system for multilingual documents and records.
- Facilitated communication between clients and company personnel from different language backgrounds.
- Drafted emails, letters, and reports in both languages as needed.
- Collaborated with other bilingual staff members on projects requiring translation or interpretation support.
- Managed incoming and outgoing mail, packages and faxes.
Bilingual Assistant
AMMI COMMERCIAL
04.2000 - 04.2010
- Collected information from clients or customers during interactions with organization's representatives.
- Answered incoming calls and directed them to appropriate personnel or departments.
- Used discretion, confidentiality and good judgment to handle C-Level matters.
- Prepared travel arrangements for executives or team members by booking flights, hotels, and transportation options.
- Printed business documents for meetings and presentations.
- Facilitated communication, handling phone and email correspondence.
- Typed, formatted and proofread documents and correspondence using computers.
Education
Executive Bilingual Secretary - Administrative
COLOMBO AMERICANO
06.1999
Certificate of Technical Studies - Business Administration
Willis College
Ottawa09-2025
Skills
- Microsoft Office Suite
- Calendar maintenance
- File organization
- Cash Management
- Meeting organization
- Email management
- Document preparation
- Strong organization
- Patient confidentiality
- Appointment scheduling
- Referral management
- Appointment confirmation
- Teamwork and collaboration
- Customer service
- Patient scheduling
- Patient registration
- Medical terminology
LANGUAGE
Spanish Native Speaker
Native or Bilingual
English Upper Intermediate (B2)
Professional Working
Timeline
Bookings Coordinator
CANADIAN PLACE ENDOSCOPY CLINIC
06.2024 - 04.2025
Secretary to the Vice President
KPMG
04.2015 - 05.2024
Secretary to the General Manager
PETROWORKS
06.2013 - 04.2015
Bilingual Secretary
GLOBAL GEOPHYSICAL SERVICES
05.2010 - 05.2013
Bilingual Assistant
AMMI COMMERCIAL
04.2000 - 04.2010
Executive Bilingual Secretary - Administrative
COLOMBO AMERICANO
Certificate of Technical Studies - Business Administration
Willis College
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