Dunia Suarez
Edmonton,AB
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Dishwasher
Blanco Cantina
06.2023 - 12.2023
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
Sales Associate
Palco Mall Commercial Site
02.2016 - 07.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Restaurant Waitress
Palm Paradise
09.2013 - 01.2016
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Completed credit payments via card processing systems.
- Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
Education
Alberta Food Safety Basics -
Alberta Health Services
Edmonton, AB10.2023
Service And Culinary Management Diploma -
MINTUR - Cubanacan Schools
Havana - Cuba07.2012
Skills
- Customer Relationship Management
- Effective Communication
- Problem Solving
- Time Management
- Conflict Resolution
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Full Professional
Timeline
Dishwasher
Blanco Cantina
06.2023 - 12.2023
Sales Associate
Palco Mall Commercial Site
02.2016 - 07.2021
Restaurant Waitress
Palm Paradise
09.2013 - 01.2016
Alberta Food Safety Basics -
Alberta Health Services
Service And Culinary Management Diploma -
MINTUR - Cubanacan Schools
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