Duncan Mwangi
LONDON,ONTARIO
Summary
High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.
Overview
3
3
years of professional experience
Work History
Junior ICT Officer
optiven tld
Nairobi , Manitoba
01.2022 - Current
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Monitored and responded quickly to requests received through the IT help desk ticketing system.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Performed maintenance and upgrades to existing computer systems as needed.
- Configured user accounts in Active Directory and other directory services platforms.
- Created detailed technical documentation for IT processes and procedures.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Resolved escalated customer inquiries via telephone or remote access tools.
- Ensured compliance with industry regulations such as HIPAA and PCI-DSS when setting up new systems or making changes to existing ones.
- Tracked progress of service requests using ticketing system while providing timely updates to customers.
- Evaluated vendor products and services for potential cost savings opportunities and improved operations efficiency.
- Analyzed user requirements and implemented solutions that met their needs while adhering to established policies and procedures.
- Demonstrated advanced product knowledge to solve customer issues.
- Stayed abreast of latest software developments to enhance job knowledge.
- Supported customers with online billing, access and account issues.
- Assisted customer in understanding products, components and systems using technical demonstration.
ICT Sales Representative
CIC
NAIROBI, Manitoba
02.2023 - 03.2024
- Developed and implemented sales strategies to increase market share.
- Assisted customers in selecting appropriate products and services according to their needs.
- Conducted market research, identified potential customers, and developed leads.
- Attended trade shows and conferences to promote products and services.
- Created presentations, proposals, and other documents as needed.
- Negotiated pricing agreements with vendors and suppliers.
- Prepared quotes for clients based on their specific requirements.
- Resolved customer complaints in a professional manner.
- Analyzed competitor offerings to identify areas of improvement for own product line.
- Identified opportunities for cross-selling products or services to existing customers.
- Communicated regularly with management regarding progress against goals.
Education
Bachelor of Science - Applied Business Technology
UNIVERSITY OF SUNDERLAND
UK 01-2020
Skills
- Work Coordination
- Emergency Response
- Evidence storage
- Innovation and Creativity
- Asset Protection
- Cold-calling
- Sales Strategies
- Competitor Analysis
- Social Media Marketing
- Customer Segmentation
- Closing deals
- Deal structuring
Timeline
ICT Sales Representative
CIC
02.2023 - 03.2024
Junior ICT Officer
optiven tld
01.2022 - Current
Bachelor of Science - Applied Business Technology
UNIVERSITY OF SUNDERLAND
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