Duncan Mugambi
Nairobi,Nairobi
Summary
Results-driven leader with a strong foundation in business administration, with extensive experience in entry level and senior management roles across local and multinational companies. I possess a unique blend of strategic planning, team leadership and operations expertise. Proven track record of driving business growth, improving efficiency and fostering collaborative teams.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Visual Merchandiser
Woolworths Limited
Nairobi,Kenya, Nairobi
01.2022 - Current
- Designed engaging visual displays to enhance customer shopping experiences.
- Developed creative visual displays to showcase products and attract customers.
- Created window and in-store displays to promote new product launches.
- Created merchandise presentations to engage customers and stimulate sales activity.
- Assisted in developing strategies for increasing sales by using visual merchandising techniques.
- Trained staff on visual merchandising techniques and best practices.
- Collaborated with teams to implement seasonal merchandise strategies effectively.
- Planned seasonal changes in store layouts, including decorations, props and other visuals.
- Executed seasonal merchandising and floor moves to adapt to business needs and trends.
- Organized store layout, fixtures and visual merchandising standards.
- Organized product placements to maximize visibility and accessibility.
- Created innovative floor plans to maximize visibility of merchandise.
- Implemented corporate visual standards via planogram updates, emails and verbal feedback.
- Inspected existing displays regularly to ensure they were up to company standards.
- Maintained a high level of organization and cleanliness throughout the store.
- Tracked stock levels systematically to ensure inventory accuracy.
- Attention to Detail: Accuracy in recording inventory, and managing orders.
- Supply Chain Knowledge: Understanding of Procurement processes.
- Developed relationships with suppliers in order to obtain new products for displays.
- Developed and maintained strong relationships with vendors for display materials.
- Analyzed customer feedback to refine and enhance visual merchandising strategies.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Placed prices and descriptive signage to enhance displays and promote items.
- Constructed and installed signs and sale banners for special events and clearances.
- Ensured all signage was up-to-date and accurately reflected current promotions.
- Conducted regular store walkthrough to ensure presentation standards were met.
Store Administrator
Bio Foods Limited
Nairobi,Kenya, Nairobi
01.2020 - 01.2021
- Managed daily store operations and ensured compliance with company policies.
- Coordinated inventory management and maintained optimal stock levels.
- Assisted customers with inquiries and provided exceptional service.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Created and executed procedures for tracking inventory and sales data to enhance operational efficiency.
- Scheduled staff shifts according to business needs while ensuring adequate coverage for peak hours.
- Created reports summarizing daily, monthly, quarterly, and annual sales performance.
- Monitored and maintained store inventory levels, including ordering, receiving and restocking merchandise.
- Conducted periodic audits of inventory accuracy to prevent loss or theft of merchandise.
- Generated detailed end-of-day reports for management review regarding store activities.
- Implemented strategies to increase customer satisfaction ratings by providing excellent customer service.
- Ensured compliance with all health codes regulations in regards to food handling practices.
- Recruited, trained, supervised, evaluated performance of staff members in accordance with company policies.
- Facilitated weekly staff meetings to address customer service issues and implement improvements.
- Monitored employee attendance records using an automated system.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Improved customer satisfaction and store operations by building relationships and resolving daily challenges.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Researched out-of-stock items to find additional inventory in other store locations.
- Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Ensured effective daily operations and maintained strong client relationships in IT.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Digital Marketing Strategies: Create comprehensive strategies.
- Data Analysis: Interpret data effectively.
- Marketing Technologies: Proficiency in email marketing, CRM systems.
- Marketing Automation: Knowledge of marketing automation tools.
- Campaign Management: plan, execute and manage multi channels channels.
- Creativity and Innovation: Showcase creative problem solving.
Digital Marketing Manager
Orca Deco Limited
Nairobi,Kenya, Nairobi
01.2018 - 01.2019
- Developed and executed digital marketing strategies that increased brand awareness and engagement.
- Oversaw social media accounts to ensure consistent brand messaging. campaigns to foster customer interactions and gather valuable feedback.
- Analyzed market trends to guide content creation and optimize promotional activities.
- Collaborated with design teams to create visually appealing marketing materials.
- Optimized website content for search engines to improve online visibility.
- Coordinated email marketing campaigns targeting specific customer segments effectively.
- Monitored analytics tools to assess campaign performance and user behavior.
- Trained junior staff on digital marketing best practices and tool usage.
- Managed social media accounts on platforms including Twitter, Facebook, Instagram, YouTube, LinkedIn, Pinterest and Snapchat.
- Developed creative digital content and unique campaigns to drive brand exposure.
- Maintained up-to-date knowledge of industry trends and emerging technologies in digital marketing space.
- Developed and executed digital marketing campaigns to drive website traffic and increase brand awareness.
- Optimized web pages for higher search engine rankings using SEO techniques.
- Created content for websites, blogs and email newsletters to engage customers with the brand.
- Analyzed data from Google Analytics, AdWords, and other sources to track performance of campaigns.
- Generated interest for new and upcoming product and service releases by managing social media accounts.
- Coordinated efforts between creative team members such as graphic designers or video editors.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Employed storytelling for digital content and developed unique campaigns to promote brand engagement.
- Established connections with industry experts at events to enhance networking opportunities. with industry experts at events to remain informed about trends. to network and gain insights. to stay updated on digital marketing trends and strategies.
- Oversaw search engine accounts to enhance online visibility and drive traffic. for clients and implemented multiple marketing services across platforms while growing client accounts.
- Developed best practices for executing digital campaigns effectively.
- Built network of social media influencers, including celebrities, bloggers and companies to increase brand exposure.
- Monitored editorial calendars detailing social media content and ROI review.
- Researched competitive landscape by monitoring competitor activity online.
- Negotiated contracts with vendors such as web designers, copywriters and photographers.
- Monitored online conversations about the company's products and services and responded promptly to customer inquiries.
- Planned and implemented strategies for paid search campaigns across multiple ad networks.
- Coordinated with IT department to secure necessary technical assistance.
- Conducted training sessions for new hires on digital marketing strategies and best practices. sales and marketing staff on digital marketing techniques.
- Devised results-driven strategies and roadmaps based on clients' needs.
- Provided timely reports on progress of various projects related to digital marketing initiatives.
- Ensured compliance with applicable laws relating to digital advertising practices.
- Implemented tracking codes on websites to measure success of campaigns in real-time.
- Conducted market research to identify target audiences and develop effective messaging strategies.
- Prepared marketing campaign budgets with finance personnel.
- Supervised creation of marketing materials and collateral.
- Conducted research to determine ideal markets for products and services.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Recommended policy changes to improve marketing tactics and strategies.
Education
Bachelor of Science - Business Administration
University of People
Pasadena,CO, pasadena 10.2025 - 01.2026
Associate Degree - Nursing and Parental Care
Alison College
Galway,Ireland , Galway 01.2021 - 01/2023
Associate of Arts - Professional Certification
Chartered Institute of Procurement And Supply-CIPS
London, United Kingdom , London 01.2012 - 11.2013
Skills
- Management Skills
- Attention to Detail
- Inventory Management
- Supply Chain Knowledge
- Digital Marketing Strategies
- Data Analysis
- Marketing Technologies
- Marketing Automation
- Campaign Management
- Creativity and Innovation
- Inventory management
- Visual merchandising
- Data analysis
- Team collaboration
- Project management
- Supply chain knowledge
- Communication skills
- Standards development
- E-commerce integration
- Adobe creative suite
- Brand consistency
- Employee coaching
- In-store event display management
- Overstock management
- Product placement
- Sales promotion
- Retail sales campaigns
- Merchandising plan development
- Customer experience
- Merchandising plan creation
- Interior and exterior displays
- Problem-solving aptitude
- Project coordination
- Team building
- Work documentation
- Staff training
Reference
- Alison College - Disha Shukla, +353 91 744528, support@alison.com, Customer Success Advisor
- University Of People- Bushra B, +1 626-264-8880, advising@uopeople.edu, Program Advisor
- Benson Ngethe - Store Manager, Woolworths Limited.
Languages
English
Languages
English
First Language
Certification
- Member Chartered Institute of Procurement and Supply- CIPS
- Member Post Graduate Institute of Nursing
- Certified CCNA Professional by Cisco Networking Academy
- ACLS Certification by NHCPS
Websites
Timeline
Bachelor of Science - Business Administration
University of People
10.2025 - 01.2026
Visual Merchandiser
Woolworths Limited
01.2022 - Current
Associate Degree - Nursing and Parental Care
Alison College
01.2021 - 01/2023
Store Administrator
Bio Foods Limited
01.2020 - 01.2021
Digital Marketing Manager
Orca Deco Limited
01.2018 - 01.2019
Associate of Arts - Professional Certification
Chartered Institute of Procurement And Supply-CIPS
01.2012 - 11.2013