Duncan Martell
Calgary,Alberta
Summary
Experienced leader with a proven track record in guiding teams, managing complex projects, and achieving strategic objectives. Recognized for expertise in managing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Senior Operations Manager
Ryder Canada
01.2021 - Current
- Oversaw three branches within Alberta with approximately 80 employees.
- Managed a fleet of approximately 1700 trucks and trailers.
- Full P&L responsibility
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Enhanced customer satisfaction with the implementation of effective communication and timely resolution of issues.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
Senior Mgr Western Canada Operations (Contract)
Ryder Canada
09.2022 - 01.2025
- Oversaw four locations within Manitoba, Alberta, and British Columbia with approximately 100 employees.
- Managed a fleet of approximately 2000 trucks and trailers.
- Full P&L responsibility for Western Canada region.
- Drove consistent productivity improvement and overall cost reduction through effective management of resources and manpower.
- Established strong relationships with customers and stakeholders, ensuring long-term partnerships and repeat business.
- Provided strong leadership to enhance team productivity and morale.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Mentored junior staff members for skill development and career progression within the organization.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Senior Service Manager
Ryder Calgary
07.2015 - 01.2021
- Established clear performance expectations for team members, resulting in higher productivity levels and better overall results.
- Managed a fleet of 650 heavy trucks & trailers and 50 associates within the maintenance, customer service, and parts departments.
- Full responsibility of the P&L, facility, and all assets.
- Successfully increased the operating profit of the branch year over year.
- Increased consistency of vehicle maintenance and drove down overall cost.
- Increased customer satisfaction scores.
- Developed strong relationships with key clients, resulting in improved contract retention rates and increased revenue.
Day Warehouse Supervisor
Sysco Calgary
1 2015 - 07.2015
- Responsible for direction, scheduling, oversight, and general management of approximately 50 day warehouse associates
- Responsible for management of offsite frozen storage facility with strong focus on inventory management to ensure cost efficient storage and adequate product inventory levels to meet customer needs
- Tasked with streamlining of manpower in order to increase efficiencies and eliminate redundancy through implementation of stronger controls and enhanced organizational practices
- Other responsibilities included liaising with sales and procurement teams to provide accurate and timely delivery of inbound product to ensure night shipping team was able to meet customer demand
Night Warehouse Manager
Sysco Calgary
01.2013 - 01.2015
- Responsible for and oversaw all outbound operations at Sysco Calgary.
- Managed five night shift supervisors, oversaw the scheduling and organization of approximately 100 night shift union associates, as well as identifying and executing upon efficiency, cost reduction, and process improvement opportunities.
- Responsible for all compliance requirements in relation to Sysco best practices, health and safety, and the collective bargaining agreement.
- Gained a strong and valued understanding for employee engagement, team and relationship building, and open transparent communication.
- Addressed any personnel issues promptly and professionally, resolving conflicts within the team while maintaining a high level of morale among employees.
- Enhanced safety protocols, resulting in a decrease in workplace accidents and injuries.
Operations Training Supervisor
Sysco Calgary
01.2011 - 01.2013
- Responsible for all of the training requirements necessary for all of Sysco Calgary’s operations staff.
- Some of the training I oversaw included WHMIS, HACCP, GMP, BBP, TDG, Security & Awareness, Raymond Pallet Jack, Forklift, and Order Picker certifications.
- Involved in all warehouse performance training as it pertained to the preferred work methods for all functions measured under engineered labor standards.
- Administrated and managed the Front Line Supervisor Certification through Sysco Interactive University for 22 enrolled operations associates for the two year duration of the program
- Other duties included monitoring payroll through ADP and activity based compensation (ABC) calculation
- Closely involved in the compliance auditing and inspection processes in conjunction with the Quality Assurance and Health and Safety departments
Night Warehouse Supervisor
Sysco Calgary
01.2006 - 01.2011
- Responsibilities involved supervision of all warehouse associates, performance evaluations of direct reporting employees, achieving productivity, accuracy, and safety objectives, ensuring product integrity, meeting deadlines, and many other projects set out by upper level management and myself
- Greatly improved the ability to think on my feet and make snap decisions due to the nature of the fast paced and ever changing environment
Education
Bachelor of Business Administration - Economics, Computer Science
University of New Brunswick
Fredericton, NB 09.2000 - 05.2003
Skills
Strategic planning
Operations management
Employee coaching and mentoring
Resource allocation
Team building
Decision-making
Adaptability and flexibility
Process improvement
Negotiation and conflict resolution
Financial management
Managing operations and efficiency
Effective communication
Timeline
Senior Mgr Western Canada Operations (Contract)
Ryder Canada
09.2022 - 01.2025
Senior Operations Manager
Ryder Canada
01.2021 - Current
Senior Service Manager
Ryder Calgary
07.2015 - 01.2021
Night Warehouse Manager
Sysco Calgary
01.2013 - 01.2015
Operations Training Supervisor
Sysco Calgary
01.2011 - 01.2013
Night Warehouse Supervisor
Sysco Calgary
01.2006 - 01.2011
Bachelor of Business Administration - Economics, Computer Science
University of New Brunswick
09.2000 - 05.2003
Day Warehouse Supervisor
Sysco Calgary
1 2015 - 07.2015
Training
- Sysco Canada’s Canadian Regional Management Training level 1, 2, and 3
- Sysco Calgary’s Management Development Program
- Essentials of Leadership
- Coaching For Success
- Coaching For Improvement
- Managing Performance Problems
- Front Line Supervisor
- Social Styles
- Safety On The Move
- Certified Raymond Equipment and Transportation of Dangerous Goods trainer