Duncan MacKay
Kingston,ON
Summary
Dynamic and dependable professional with experience, excelling in customer service and conflict resolution. Proven ability to enhance safety awareness and foster teamwork in outdoor settings. Certified in CPR and first aid, demonstrating a commitment to participant well-being while maintaining a calm demeanor under pressure.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Kingston Yacht Club
09.2024 - 12.2024
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Activity Lead: Kayaking, Fishing, & Canoeing
Camp Iawah
06.2023 - 08.2024
- Skilled at working independently and collaboratively in a team environment.
- Evaluated weather conditions daily before each session to ensure favorable conditions for safe instruction.
- Implemented risk management strategies in accordance with industry best practices to minimize potential hazards during kayak outings.
- Enhanced safety awareness among participants through regular instruction on equipment usage, water conditions, and rescue procedures.
- Conducted regular maintenance checks on equipment to ensure the highest safety standards were met during all instructional sessions.
Educational Assistant
Limestone District School Board
09.2022 - 06.2023
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by providing necessary accommodations in collaboration with special education staff.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Camp Counselor
Camp Iawah
07.2022 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
Education
Bachelor of Science - Biology
Queen's University
Kingston, ON04-2027
High School Diploma -
École Secondaire Publique Mille-Îles
Kingston, ON06-2022
Skills
- Teamwork and collaboration
- Dependable and responsible
- Calm under pressure
- Effective problem-solver
- Lifeguard certification
- CPR and AED training
- First aid
- Water rescue techniques
- Patience and empathy
- Equipment management
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- Standard First Aid with CPR-C Lifesaving Society 2024-05-26 to 2027-05-25
- National Lifeguard Lifesaving Society 2024-06-16 to 2027-06-15
Timeline
Server
Kingston Yacht Club
09.2024 - 12.2024
Activity Lead: Kayaking, Fishing, & Canoeing
Camp Iawah
06.2023 - 08.2024
Educational Assistant
Limestone District School Board
09.2022 - 06.2023
Camp Counselor
Camp Iawah
07.2022 - 08.2022
Bachelor of Science - Biology
Queen's University
High School Diploma -
École Secondaire Publique Mille-Îles
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