Duncan Francis
Hamilton,CANADA
Summary
Results-driven and relationship-focused with natural ability to connect with clients. Possesses deep understanding of customer relationship management and excels in communication and negotiation. Dedicated to driving client success and fostering long-term partnerships.
Overview
44
44
years of professional experience
Work History
Strategic Account Specialist
Finishworks RPM Industrial Coatings
04.2018 - Current
- Working in the Product Development area of the wood finishes division
- Helping develop a variety of WB coatings for the industry
- Lab based in Canada and undertaking trips when needed to be trained on new products and technical discussions within our corporate division as well as our other satellite operations throughout the US
Technical Service Manager
Renner Wood Coatings North America
04.2011 - 04.2018
- Working for Renner Wood coatings North America as Technical Service Manager
- Helping develop, support and look after new and existing accounts in Canada
- As well as engaging with the laboratory and technical as well as sales and machinery vendors
- Also working closely with the customer
- Utilizing new technology with current product ranges
- Running demonstrations and testing new products
- Report writing and training given to relevant customers
- Working with many Green Guard and environmental finishes
- Competent with all types of finishing equipment
Technical Development – Application Specialist
Becker Acroma Inc – North America
07.2002 - 04.2011
- Following a transfer from Becker Acroma UK in July2002, I have been primarily working in the same role as in Europe and the UK
- The major role has to been to concentrate on converting North American Customers to environmentally friendly products Such as water based U/V and conventional as well As VOC compliant materials using the Becker European technology
- This involves working at customers as well as on site at base and machinery vendors throughout North America and Europe
- In November2003 I was promoted to role of Project / Application Manager
- I had4 Technicians working under me on variety of projects for Customers throughout North America
- Further Experienced in all types of high technology finishes For wood
- After that I moved on to an application Specialist role in2007
- Since then I have worked on numerous green assignments
- Leading projects working with customers both future and present
Technical Development Specialist
Becker-Acroma Ltd UK
08.1999 - 07.2002
- Technical development of new and existing products including water-based U/V, dual cure U/V, thermoset, spray U/V polyester, polyurethanes, roller coat U/V clear and pigmented also complete range of solvent and water and including solvent water hybrid systems
- Duties include on-site demonstration at customers all over the UK and abroad, at Becker and various machinery manufacturers throughout Europe Formulation of products on site and troubleshooting
- Advising current and potential customers on new systems, working in conjunction with environment officers
- Working in teams dedicated to a certain project, areas of speciality include-Automotive Facias Architectural mouldings,3D and flat pack furniture, Marine furniture on luxury boats, Contract and Hotel furniture and all other areas of furniture manufacturing
- Also experience with most types of commonly used types of timbers and veneers
- A Hands-on role is evident most of the time, coupled with dealing with people from a variety of different levels
- Computer literate on most systems in use
Technical Sales Representative
Hickson Coatings UK Ltd
01.1995 - 08.1999
- Responsible for customer demonstration, full knowledge of product needs, which includes polyesters, polyurethanes, cellulose, acrylics, A/C lacquers, precatalysts, stains
- Also tinting systems and wood preserving
- Duties include selling, on site demonstrations, laboratory work, colour matching, customer visits, pricing, labelling, troubleshooting, on site training
- This includes extensive UK and foreign travel, together with demonstrations to machinery manufacturing customers such as Cefla and Cattinair, Venjakob and Makor
Technical Service Representative
Granyte Surface Coatings
01.1993 - 01.1995
- Leading manufacturer of woodfinishing materials
- Specialised in colouring techniques for reproduction furniture, with additional experience with UV and vacuum coating in the picture moulding industry
Technical Service Technician
Becker Acroma, Walsall
01.1985 - 01.1993
- Reported to the Technical Manager
- Duties involved customer visits and troubleshooting on/off site throughout the UK
- Products were typical of the furniture finishing industry and included lacquers, stains, pigmented A/C, precatalysts, enamels, woodfillers and UV lacquers
- Specifically engaged in colour matching and quality control
Chemist
B.I.P. Chemicals Ltd, Oldbury, West Midlands
01.1984 - 01.1985
- Formulation testing etc of resins in the paper, textile, UF foam industries,nylon, PVC, quality control,technical service, site visits and customer contact
- Undertook further duties on site, involving injection moulding several plastics including nylon and DMC
- This was combined with college course for HND in Plastics Technology, which led to a through understanding of all methods of plastics processing
- Gained hands on experience of dry powder, masterbatch and factory matched colours, with an introduction to liquid systems
Chemist
Intercoat Paints Ltd, Walsall, West Midlands
01.1983 - 01.1984
- Formulation of colour matching, quality control, technical service of paints, lacquers and stains, stoving enamels and other paint products
Colour Matcher
Plastics & Resins Ltd, Wolverhampton
04.1982 - 11.1982
- Colour matching, quality control
- Gained knowledge of water based and two pack paints, emulsions, textured wall paints
Draughtsman
Thomas Bowen Ltd, Wolverhampton
01.1981 - 01.1982
- Drawing designs and various duties of steel gates and fencing
Education
ONC/HND - Paint Plastics Technology – part qualified
Burton On Trent Technical College
01.1986
Diploma - Plastics & Rubber Institute
Burton on Trent Technical College
01.1985
HND - GENERAL Science
Sandwell Technical, Smethwick, Birmingham
01.1985
8 ‘O’ Levels -
Colton Hills Comprehensive, Wolverhampton
01.1981
Skills
- CRM proficiency
- Performance tracking
- Industry expertise
- Financial acumen
Hobbies and Interests
Running- marathons and other charitable events, Fencing- Former member of Kingston-Upon-Thames Fencing Club, specialising in eppe, Qualified Life Guard, Football- Former Sunday League player, Gym- Aerobic and Anerobic exercise, Music (play guitar and drums), Currently Learning Spanish, Skiing
Training
- ICS Colour Computer Course- involving colour difference measurement, colour prediction and pigment blending.
- FIRA Course- involving test procedures to BS6250/ ISO9000.
- Binks Bullows Spraying Course- involving various spraying techniques conventional, air-mix, airless, electrostatic.
- Kremlin Spray Equipment- in addition to the above for Binks Bullows, electrostatic water-based spraying, two component mix spraying of polyester.
- Devillibiss ITW, Graco, Wagner, Bulloff- Experience and knowledge of all systems.
- Auto Cad2006 Level1 course completed
Languages
English
Full Professional
French
Limited Working
Kremlin Sames Spray Equipment Course
Receiving training on new equipment specifically the newest technology for application of woodfinishes with different pumps and spray guns. Also servicing and maintainance.
Timeline
Strategic Account Specialist
Finishworks RPM Industrial Coatings
04.2018 - Current
Technical Service Manager
Renner Wood Coatings North America
04.2011 - 04.2018
Technical Development – Application Specialist
Becker Acroma Inc – North America
07.2002 - 04.2011
Technical Development Specialist
Becker-Acroma Ltd UK
08.1999 - 07.2002
Technical Sales Representative
Hickson Coatings UK Ltd
01.1995 - 08.1999
Technical Service Representative
Granyte Surface Coatings
01.1993 - 01.1995
Technical Service Technician
Becker Acroma, Walsall
01.1985 - 01.1993
Chemist
B.I.P. Chemicals Ltd, Oldbury, West Midlands
01.1984 - 01.1985
Chemist
Intercoat Paints Ltd, Walsall, West Midlands
01.1983 - 01.1984
Colour Matcher
Plastics & Resins Ltd, Wolverhampton
04.1982 - 11.1982
Draughtsman
Thomas Bowen Ltd, Wolverhampton
01.1981 - 01.1982
Diploma - Plastics & Rubber Institute
Burton on Trent Technical College
HND - GENERAL Science
Sandwell Technical, Smethwick, Birmingham
ONC/HND - Paint Plastics Technology – part qualified
Burton On Trent Technical College
8 ‘O’ Levels -
Colton Hills Comprehensive, Wolverhampton
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