Dumebi Christabel Ehigiator
Ottawa,ON
Summary
Driven professional with a track record of enhancing customer satisfaction at Mtn Nigeria through effective communication and problem-solving skills. Excelled in office management and client relations, significantly improving operational efficiency. Demonstrates a service-oriented mindset with a focus on achieving results, leveraging expertise in bookkeeping and organization to exceed employer expectations.
Overview
13
13
years of professional experience
Work History
Receptionist
Ekeson Group
08.2021 - 09.2023
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Customer Service Representative
Mtn Nigeria, Mobile Telecommunication Network
09.2010 - 02.2017
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Trained new personnel regarding company operations, policies and services.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
No Degree - Community Service Worker
Herzing College
Ottawa, ON11.2024
Bachelor of Science - Microbiology
University of Benin
Benin City06.2008
Skills
- Bookkeeping
- Office Management
- Project Coordination
- Travel Coordination
- Greeting and Seating Clients
- Schedule Management
- Organization skills
- Office Administration
- Customer/Client relations
- Scheduling appointments
- Service-oriented mindset
Languages
English
Professional Working
Timeline
Receptionist
Ekeson Group
08.2021 - 09.2023
Customer Service Representative
Mtn Nigeria, Mobile Telecommunication Network
09.2010 - 02.2017
No Degree - Community Service Worker
Herzing College
Bachelor of Science - Microbiology
University of Benin
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