DUMEBI OKOSA
London,Ontario
Summary
Capable IT specialist experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about user and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
10
10
years of professional experience
Work History
Junior Database Administrator
BlackMoon Recordz
London, ON
07.2022 - Current
- Reduced database query response time by 30% through query optimization and indexing.
- Increased system uptime by implementing better backup and recovery strategies, achieving full availability.
- Oversaw the smooth transfer of a database to a bigger server that could accommodate a 70% increase in data volume.
- Implemented horizontal partitioning, allowing the database to scale seamlessly as data increased by 40%.
- Contributed significantly to the smooth migration of an old database system to a new database platform while fulfilling project timelines and budget constraints.
Production Associate
McCormick Canada
London, ON
03.2022 - 07.2022
- Inspected finished products for quality
- Carried out safety checks and daily part audits
- Filtered the required materials needed for production
- Prepared the required machine and equipment needed for production
- Organized work orders.
IT Support Specialist
Hamilton Limited
05.2017 - 08.2019
- Increased resource efficiency and a 20% decrease in support requests as a consequence of improved support procedures.
- Set up new employees with emails, laptops, smartphones, and any required hardware
- Minimized system downtime by 30% through proactive monitoring and preventive maintenance.
- Preserved up a 65% or higher customer satisfaction rating by providing timely and efficient assistance.
- Ensured 100% software license compliance, avoiding potential legal and financial issues for the organization.
- Prepared monthly status reports for supervisors and managers
- Determined hardware requirements and created user manuals for software.
Customer Support Specialist
Royal Amber
03.2014 - 01.2017
- Dealt with customer complaints by offering remedies, frequently within a deadline, to guarantee the client's satisfaction
- Designed a feedback loop system that collected insightful customer data, resulting in 25% more customer satisfaction and improved products.
- Offered suggestions to other departments to aid in the improvement of sales, marketing, and business operations
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Maintained a first-contact resolution rate of 85%, minimizing the need for follow-up interactions and enhancing customer experience.
Education
Post Graduate Degree in Supply Chain Management - Logistics -
Fanshawe College
Post Graduate Certificate in Information Security Management -
Fanshawe College
Bachelor of Science in Computer Science -
Rivers State University
Skills
- Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint
- Excellent at managing multiple projects simultaneously
- Able to lead and work within teams
- Strong organizational, sales, communication and project management skills
- Strong technical and computer skills
- Experience with complex Enterprise Resource Planning software (eg, SQL, SAP, ADP)
- Extensive knowledge and implementation of Programming Languages (Java, C, Python, PHP, SQL)
- Extensive knowledge of networking - Planning, routing, switching and security monitoring, web security
- Experience with Ticketing systems
- Experience with Database Systems and Web Languages (HTML, CSS, PHP, JavaScript, etc)
- Database Analysis
- Coding Data
- Microsoft PowerShell
Google Courses
Currently enrolled in Data Analysis IT Solutions course.
Affiliations
- Playing Volleyball
- Word games
- Writing
- Problem-solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The world is full of magical things patiently waiting for our wits to grow sharper.
Bertrand Russell
Timeline
Junior Database Administrator
BlackMoon Recordz
07.2022 - Current
Production Associate
McCormick Canada
03.2022 - 07.2022
IT Support Specialist
Hamilton Limited
05.2017 - 08.2019
Customer Support Specialist
Royal Amber
03.2014 - 01.2017
Post Graduate Degree in Supply Chain Management - Logistics -
Fanshawe College
Post Graduate Certificate in Information Security Management -
Fanshawe College
Bachelor of Science in Computer Science -
Rivers State University