Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Personal Information
Languages
References
Timeline
Generic

Dumbu Sai Kedhar Uppala

Surrey,Canada

Summary

Dynamic Senior Travel Consultant at SKYLUX TRAVEL with a proven track record in enhancing client satisfaction and loyalty through tailored travel solutions. Expert in GDS and project management, I excel in fostering B2B partnerships and delivering exceptional customer service, consistently achieving sales targets while optimizing operational efficiency. Seasoned Senior Travel Consultant with many years of experience in providing clients with exceptional travel arrangements and booking experiences. Handled incoming requests from existing and new customers to identify needs and exceed expectations in arranging satisfactory travel accommodations while minimizing cost to clients. Motivated individual enthusiastic about understanding and addressing client needs to achieve outstanding customer satisfaction.

Overview

8
8
years of professional experience

Work History

Senior Travel Consultant

SKYLUX TRAVEL
Wilmington
02.2022 - Current
  • Advise clients on optimal travel solutions, enhancing satisfaction and loyalty.
  • Plan and organize tailored travel itineraries, ensuring seamless experiences.
  • Coordinate payments and bookings, achieving company sales targets consistently.
  • Utilize GDS expertise to streamline booking processes and improve efficiency.
  • Maintain proactive communication with clients, fostering strong partnerships.
  • Streamlined travel planning processes and optimized client satisfaction through personalized itinerary design, while managing complex bookings via GDS platforms.
  • Orchestrated end-to-end travel arrangements, coordinating accommodation, transportation, and payment processing while maintaining strong B2B partnerships.
  • Delivered exceptional customer service by crafting bespoke travel solutions, ensuring seamless experiences from initial consultation through final booking.
  • Analyzed market trends and client preferences to recommend optimal travel solutions, consistently meeting company sales objectives.
  • Fostered strong relationships with travel partners and internal teams, facilitating smooth payment processes and enhanced service delivery.
  • Implemented strategic travel solutions through GDS platforms, resulting in enhanced operational efficiency and streamlined booking procedures for high-value clients.
  • Developed strategies to increase sales and profitability of the business.
  • Answered queries via phone, email or face-to-face contact regarding visas, passports, currency exchange rates.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.

Developer

Corp2Corp Inc
Hyderabad
09.2017 - 12.2018
  • Led HR platform development, enhancing user experience with Python and JavaScript expertise.
  • Architected modern web solutions with HTML5 and JavaScript, transforming static applications into dynamic platforms that enhanced user experience.
  • Steered project discussions and requirements gathering, fostering strong partnerships with stakeholders to align development goals with business needs.
  • Engineered robust front-end solutions through meticulous code development, ensuring cross-browser compatibility and responsive design principles.
  • Implemented secure authentication protocols and optimized database queries, reducing API response time while maintaining code quality standards.

Education

Masters - Tele Communications

Riga Technical University
Riga
01.2021

Bachelor of Science - Electrical and communication engineering

Andhra University
Indian
08.2017

Skills

  • Travel planning and event coordination
  • Sales and customer service
  • Global distribution systems (GDS)
  • JavaScript programming
  • Microsoft Excel and Office proficiency
  • Team collaboration and leadership
  • Time management and prioritization
  • Effective communication
  • Negotiation and client relations
  • Analytical thinking and problem solving
  • Project management and strategic planning
  • Data analysis and market research
  • User experience design
  • Customer engagement and networking
  • Client relationship management
  • Payment processing strategies
  • B2B partnerships
  • Leisure travel
  • Tour preparation
  • Travel arrangements

Accomplishments

  • Best Sales Employee Award for year 2022
  • Monthly top performer Award for 3 consecutive months
  • Top Business class Performer in 2024, Riga

Hobbies and Interests

  • Gaming
  • Movies
  • Traveling

Languages

  • English
  • TELUGU

Personal Information

  • Title: Senior Travel Consultant
  • Date of Birth: 01/08/96
  • Nationality: Indian

Languages

English
Professional
Telugu
Native/ Bilingual
Hindi
Limited

References

References available upon request.

Timeline

Senior Travel Consultant

SKYLUX TRAVEL
02.2022 - Current

Developer

Corp2Corp Inc
09.2017 - 12.2018

Masters - Tele Communications

Riga Technical University

Bachelor of Science - Electrical and communication engineering

Andhra University

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Dumbu Sai Kedhar Uppala