Dulse Rojas
American Canyon
Summary
Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Leader/Restaurant General Manager
Jack in the Box
Paso Robles
11.2020 - Current
- Assessed market trends and competitor strategies to inform team direction and focus.
- Assessed company operations for compliance with safety standards.
- Facilitated training sessions for new employees on company policies and procedures.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Monitored operations and reviewed records and metrics to understand company performance.
- Maintained daily inventory to facilitate successful material distribution.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Supervised team operations to ensure efficient service and food quality.
- Trained new employees on company policies and customer service techniques.
- Managed inventory levels to maintain stock and reduce waste.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Conducted regular performance evaluations for team members to encourage development.
- Scheduled staff shifts to optimize coverage during peak hours.
- Enforced health and safety regulations to maintain a safe working environment.
Education
High School Diploma -
Delta High School
Santa Maria, CA06-2020
Skills
- Team management
- Employee training
- Inventory management
- Customer service
- Conflict resolution
- Problem solving
- Team supervision
- Client service
- Experience in leadership
- Cash handling
- Multitasking Abilities
- Multitasking capacity
Languages
Spanish
Native/ Bilingual
Certification
- Servsafe Certification
Timeline
Team Leader/Restaurant General Manager
Jack in the Box
11.2020 - Current
High School Diploma -
Delta High School