Dulce A. Perez Figueroa
Lancaster
Summary
Certified Computer Technician with strong technical expertise, administrative proficiency, and a keen eye for detail. Passionate about leveraging IT skills to optimize workflows, troubleshoot systems, and enhance operational efficiency. Seeking to apply my technical and organizational abilities in an IT-focused role while continuing to grow and expand my expertise in information technology and computer science
Overview
12
12
years of professional experience
1
1
Certification
Work History
Data Reports Manager
Mission Academy Online
10.2018 - Current
- Automated and optimized data reporting systems, improving efficiency by 85%
- Enhanced decision-making processes through advanced data analysis and reporting
- Strengthened collaboration between education teams and leadership to drive data-informed strategies
- Implemented the transition and roll out of 3 LMSs and an SIS transition for our data migration
- Partner with education teams, directors, and coordinators to ensure real-time access to performance data across all sites
- Develop and maintain data-driven reporting systems to support organizational, regional, and site-level decision-making
- Design and implement staff training on data-related instructions, reporting tools, and analytics platforms
- Oversee data structures and reporting system utilization to maximize efficiency and accuracy
- Analyze and interpret multi-source student performance data, identifying trends and areas for improvement
- Collaborate with educational leaders to develop and refine assessments, reports, and performance metrics
- Serve as a liaison with state educational agencies, facilitating compliance and new data initiatives
- Provide executives and principals with data-driven insights and program evaluations
- Generate academic data reports for grants, WASC, LCAPs, charter renewals, and other external submissions
- Support marketing efforts through strategic data analysis and reporting
- Manage and optimize IResults, Tableau, Data Warehouse, Illuminate, SAM, and other platforms
- Maintain accurate, efficient, and secure record-keeping systems
- Foster strong collaboration with staff and stakeholders to ensure data integrity and usability
- Travel as required to support organization-wide data initiatives
Student Relations Technician
Mission Academy Online
09.2018 - 10.2018
- Dedicated and detail-oriented Student Relations Technician with experience in student enrollment, front office administration, and compliance tracking
- Skilled in managing student records, ensuring compliance with educational policies, and providing excellent customer service
- Adept at handling confidential information, coordinating student orientations, and maintaining accurate data within Student Information Systems (SIS)
- Scheduled orientation sessions for incoming students, ensuring a smooth transition process
- Managed student enrollment compliance, including expulsion, ELL, special education, re-enrollment, and reinstatement protocols
- Verified and processed student enrollment paperwork for accuracy and completeness
- Accurately input student data into the Student Information System (SIS), including immunizations, enrollment dates, school tracks, and supervising teacher assignments
- Issued and tracked student work permits in compliance with state regulations
- Provided high-quality customer service, responding to inquiries and resolving concerns efficiently
- Managed front office operations, including answering and directing calls professionally
- Organized and maintained student records and documentation for easy access and compliance
- Monitored and recorded ADA tracking and work sample submissions to ensure compliance
- Conducted audits of student work samples and mandatory compliance documents, including Master Agreements, Weekly Summary Reports (WSR), Digital Learning Logs (DLL), Synopsis reports, and report cards
- Reviewed and verified report card accuracy before submission to the registrar
Students relation Technician
Assurance Learning Academy
05.2018 - 09.2018
- Dedicated and detail-oriented Student Relations Technician with experience in student enrollment, front office administration, and compliance tracking
- Skilled in managing student records, ensuring compliance with educational policies, and providing excellent customer service
- Adept at handling confidential information, coordinating student orientations, and maintaining accurate data within Student Information Systems (SIS)
- Scheduled orientation sessions for incoming students, ensuring a smooth transition process
- Managed student enrollment compliance, including expulsion, ELL, special education, re-enrollment, and reinstatement protocols
- Verified and processed student enrollment paperwork for accuracy and completeness
- Accurately input student data into the Student Information System (SIS), including immunizations, enrollment dates, school tracks, and supervising teacher assignments
- Issued and tracked student work permits in compliance with state regulations
- Provided high-quality customer service, responding to inquiries and resolving concerns efficiently
- Managed front office operations, including answering and directing calls professionally
- Organized and maintained student records and documentation for easy access and compliance
- Monitored and recorded ADA tracking and work sample submissions to ensure compliance
- Conducted audits of student work samples and mandatory compliance documents, including Master Agreements, Weekly Summary Reports (WSR), Digital Learning Logs (DLL), Synopsis reports, and report cards
- Reviewed and verified report card accuracy before submission to the registrar
Assistant Baker / Dispatcher
Vallarta Supermarkets
08.2017 - 01.2018
- Assisted customers in designing and placing custom cake orders, carefully documenting preferences, flavors, and decorative details to ensure satisfaction
- Provided detailed pricing estimates, processed payments, and generated accurate receipts, ensuring smooth transactions and customer trust
- Coordinated and scheduled the cake decorator’s workload, optimizing daily production schedules to ensure all orders were completed on time
- Baked a variety of high-quality pastries and cakes, strictly following recipes and company guidelines to maintain consistency in taste and presentation
- Delivered exceptional customer service, addressing inquiries, resolving concerns, and creating a warm and welcoming atmosphere for shoppers
- Maintained a clean, organized, and visually appealing bakery department, ensuring compliance with health and safety standards
- Worked collaboratively with team members and supervisors, ensuring efficient workflow and a seamless customer experience
Lead English Teacher
Academia de Inglés Hernandez - Hernandez’s English Academy for innovative learners
01.2016 - 07.2017
- Developed and implemented structured lesson plans, tailored to meet the individual learning needs of students at varying proficiency levels
- Monitored and assessed student progress, providing personalized guidance and additional support where needed to improve language comprehension and fluency
- Conducted regular parent-teacher meetings, offering insights on student performance, recommending areas for improvement, and fostering a collaborative learning environment
- Managed tuition payments and financial records, ensuring timely and accurate processing of fees while maintaining confidential student accounts
- Utilized student management software to track academic progress, attendance, and performance metrics, ensuring efficient record-keeping and reporting
- Addressed behavioral concerns and disciplinary actions with empathy and clear communication, fostering a positive and structured learning environment
Administrative Baker
Pasteleria Karla
02.2013 - 12.2015
- Planned and scheduled all major events and special orders, ensuring seamless execution and timely delivery
- Provided exceptional customer service, resolving order discrepancies with professionalism and efficiency to maintain customer satisfaction
- Managed financial transactions, handling cash, processing payments, and balancing daily sales to ensure accurate financial records
- Implemented the new roll out of product for all locations
- Assisted in the coaching and training of new employees and customer service
- Baked and decorated a wide range of cakes from scratch using high-quality ingredients while adhering to company standards for taste and presentation
- Collaborated with customers and bakery staff to customize orders, ensuring unique and personalized experiences for special occasions
Education
High School Diploma -
Preparatoria Del Estado De Sinaloa
Mazatlan, Sinaloa08-2017
Bachelor of Science - Computer Science And Engineering
Colegio Nacional De Educación Profesional Técnica De Sinaloa
Sinaloa, Mexico08-2017
No Degree - Information Technology
California IT in Education: KITT Program
California10-2024
Skills
- Software & System Management – Proficient in managing databases, office applications, and web development tools
- Microsoft & Google Suite Expertise – 8 years of experience with Microsoft Office (Word, Excel, PowerPoint, Access, Publisher) and Google Suite (Docs, Sheets, Forms, App Scripts, Sites)
- Project & Time Management – Strong organizational skills in planning, executing, and overseeing technical and administrative projects
- Hardware & IT Infrastructure – Experience in troubleshooting hardware, system analysis, and IT infrastructure management
- Data Analysis & Automation – Skilled in analyzing, organizing, and automating data for efficiency improvements
- Website Development & Design – Experience in website creation, optimization, and management for functional and user-friendly interfaces
- Networking & System Security – Understanding of networking principles, IT security, and troubleshooting system issues
- Programming & Scripting – Familiar with coding, system automation, and workflow optimization
- Leadership & Decision-Making – Ability to guide projects, make informed decisions, and mentor team members effectively
- Customer Service & Client Relations – Delivers excellent support, ensuring customer satisfaction and technical issue resolution
- Multilingual Communication – Fluent in English and Spanish with strong interpretation and translation skills
- Adaptability & Problem-Solving – Works well under pressure, quickly resolving technical and operational challenges
Accomplishments
- Developed a whole system package for a school in Mexico, including their SIS, LMS, POS, websites, and social media accounts.
- Used Microsoft Excel to develop inventory tracking spreadsheets using custom code with AppScripts.
- Resolved product issues through consumer testing and continuous innovation.
- Supervised team of 15 staff members FT and continue to supervise a team.
- Collaborated with team of 35+ Teachers in the development of an LMS transition and SIS transition.
Certification
- CompTIA Certification
- Google IT Support Professional Certificate
- Certified Sales Professional (CSP)
- CPR/AED Certification
- Project Management Professional (PMP)
- First Aid Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Data Reports Manager
Mission Academy Online
10.2018 - Current
Student Relations Technician
Mission Academy Online
09.2018 - 10.2018
Students relation Technician
Assurance Learning Academy
05.2018 - 09.2018
Assistant Baker / Dispatcher
Vallarta Supermarkets
08.2017 - 01.2018
Lead English Teacher
Academia de Inglés Hernandez - Hernandez’s English Academy for innovative learners
01.2016 - 07.2017
Administrative Baker
Pasteleria Karla
02.2013 - 12.2015
High School Diploma -
Preparatoria Del Estado De Sinaloa
Bachelor of Science - Computer Science And Engineering
Colegio Nacional De Educación Profesional Técnica De Sinaloa
No Degree - Information Technology
California IT in Education: KITT Program
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