Dulce Villagomez
San Diego
Summary
Efficient team member with strong customer service skills and proven multitasking capabilities. Focused on providing outstanding customer experiences while managing time effectively. Recognized for ability to enhance service quality and customer satisfaction.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Food Service Worker
University Of California San Diego
La Jolla Jacobs Medical Center
11.2025 - Current
- Oversaw daily food service operations, ensuring adherence to health and safety regulations.
- Conducted quality control checks to maintain high standards of food safety and presentation.
- Maintained high standards of cleanliness and sanitation, consistently passing health inspections with top marks.
- Enhanced customer satisfaction by providing efficient food service and maintaining a clean dining environment.
- Managed meal orders efficiently while ensuring accuracy, leading to a decrease in customer complaints related to incorrect dishes served.
- Supported smooth kitchen operations by taking on various roles such as prepping ingredients or serving when needed, increasing overall efficiency levels in the workplace.
- Improved employee morale through open communication channels, creating a positive work atmosphere within the team.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Learned other teammates' work tasks to train as backup.
- Followed food safety practices and sanitation guidelines.
- Cleaned and maintained work areas, equipment and utensils.
- Maintained high personal grooming standards and uniform presentation.
- Assisted in setting up and breaking down kitchen stations.
- Collaborated with management to develop menus that catered to diverse dietary needs and preferences.
Licensed Family Childcare Provider
Villagomez Dulce Family Day Care (self-employed))
San Diego, California
12.2016 - 08.2025
- Supervised daily activities and ensured safety in a nurturing environment.
- Communicated effectively with parents regarding children's progress and behavior.
- Maintained cleanliness and organization of play areas and learning materials.
- Implemented routines to promote social skills and emotional development.
- Collaborated with other childcare providers to enhance educational programs.
- Administered basic first aid and managed health concerns for children as needed.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Maintained daily records of activities, behaviors, meals, and naps.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Maintained financial records and handled budgeting processes for operational efficiency.
Assistant Manager
Judy's Cafe
San Diego, California
03.2012 - 12.2016
- Trained and mentored staff on customer service best practices.
- Supervised daily operations to ensure smooth service at busy cafe.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Ensured compliance with safety regulations and company policies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Some College (No Degree) - Child Development
Southwestern College
Chula Vista, CASkills
- Health and safety compliance
- Program administration
- Team collaboration
- Patience and empathy
- Reliability
- Multicultural sensitivity
- CPR certified
- Social skills development
- Food safety compliance
- Allergy awareness
- Quick learner
- Customer service
- Positive attitude
- Plating and portion control
- Hospital operations
- Hospital standards
Accomplishments
- Member of San Diego Quality Preschool Initiative
Certification
State of CA DSS CCL
CPR & First Aid
Mandated Rep
Food Handlers Certification
Languages
Spanish
Professional
Timeline
Senior Food Service Worker
University Of California San Diego
11.2025 - Current
Licensed Family Childcare Provider
Villagomez Dulce Family Day Care (self-employed))
12.2016 - 08.2025
Assistant Manager
Judy's Cafe
03.2012 - 12.2016
Some College (No Degree) - Child Development
Southwestern College
Education and Training
other