Dulce Tavares
Compton
Summary
Self-motivated, highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Hardworking and reliable, with strong ability. Offering . Highly organized, proactive and punctual with team-oriented mentality.
Seasoned Lead Scheduler with a strong background in project and program scheduling. Skills include managing complex projects, utilizing scheduling software for optimal efficiency. Demonstrated ability to streamline processes, improve operational efficiency, and successfully manage large-scale assignments. Committed to ensuring all tasks are completed on time.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
29
29
years of professional experience
1998
1998
years of post-secondary education
Work History
Lead Scheduler/Medical Receptionist
Cerritos Surgery Center
Cerritos
04.2024 - Current
- Opening and closing the surgery center.
- Having everything ready for patients surgery to ensure a smooth check in.
- Schedule surgery appointments according to the physician schedule .
- Answering phone calls and emails
- Preparing chart’s
- Coordinated surgical schedules to optimize operating room utilization.
- Communicated with medical staff to confirm availability and readiness for procedures.
- Developed and maintained scheduling systems for enhanced operational efficiency.
- Collaborated with administration to address scheduling conflicts and resource allocation.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
- Answered phones and routed voicemails to respective employees.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Took messages from patients and promptly relayed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
Front Desk Receptionist/Appointment Scheduler
Burbank Spine & Pain Surgery Center
Burbank
05.2022 - 03.2024
- Greeted patients warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for patients.
- Preparing schedules and chatting.
- Assisted with Medical Records.
- Managed office necessities.
- Opening everyday and having everything ready for each procedure days.
- Filing.
- Uploading all documents and information.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Coordinated travel arrangements for employees and visitors when required.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Coordinated pick-up and delivery of express mail services.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Performed follow up calls to confirm scheduled appointments.
- Managed a high volume of emails related to appointment scheduling requests.
- Inputted patient data into the electronic health record system.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Adhered to organizational policies and procedures related to appointment scheduling.
- Utilized various software programs such as Microsoft Office Suite for reporting purposes.
- Provided assistance with additional tasks as needed or requested by management.
- Scheduled and confirmed appointments.
- Entered information into system to update status reports.
- Processed payments and updated accounts to reflect balance changes.
Customer Service Representative/Internal Wholesaler
CB Flowers & craft
Los Angeles
02.1997 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Mentored new employees on procedures and policies to maximize team performance.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Increased profitability and revenue by generating $[Amount] in sales.
- Reset store displays for special events and seasonal merchandise changes.
Education
High School Diploma -
Los Angeles High School Of The Arts
Los Angeles, CASkills
- Office Organization
- Mail distribution
- Inventory Control
- Appointment confirmation
- Call Routing
- File Organization
- Spreadsheet tracking
- Customer Service
- Departmental support
- Time Management
- Work Prioritization
- Skilled in [Software]
- Correspondence typing
- Scheduling appointments
- Office supplies ordering
- Appointment Scheduling
- Front desk operations
- Time management
Timeline
Lead Scheduler/Medical Receptionist
Cerritos Surgery Center
04.2024 - Current
Front Desk Receptionist/Appointment Scheduler
Burbank Spine & Pain Surgery Center
05.2022 - 03.2024
Customer Service Representative/Internal Wholesaler
CB Flowers & craft
02.1997 - 05.2022
High School Diploma -
Los Angeles High School Of The Arts