Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dulce Santos Hernandez

Quincy

Summary

Bilingual professional hospitality worker with proven track record in team leadership and customer service excellence. Strong focus on staff coordination, training, and maintaining high standards of service. Adaptable and dependable, skilled in conflict resolution, and ensuring smooth operations in fast-paced environment. Passionate about fostering collaborative team atmosphere and achieving outstanding results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Waitress Supervisor

La Cabana
11.2022 - Current
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Provided support to Spanish-speaking customers.
  • Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
  • Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
  • Set and oversaw weekly and special event menu plans.
  • Developed marketing materials for promotional purposes.
  • Generated billing statements.

Nail Technician

Self-employeed
01.2022 - Current
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Offered advice and recommended products to improve and maintain nails.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
  • Conducted inventory management efficiently, ensuring availability of all necessary nail care supplies.

Photography Assistant

Lisa Kelly
04.2021 - 05.2023
  • Set up lighting, prepared sweeps and organized area for photography sessions.
  • Provided valuable input during the image selection process by offering informed opinions on composition, lighting, and overall quality.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Managed schedule by assessing daily assignments and coordinating duties.
  • Trained new photographers in use of camera equipment and editing software.
  • Collaborated with other photographers and videographers to capture special events.
  • Contributed to the creative process by suggesting innovative ideas for photoshoot concepts and themes.

Waitress

Paradise Grill
03.2018 - 02.2023
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Babysitter

Blanca Ruiz
06.2019 - 08.2019
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Cared for a group of four children simultaneously and received positive feedback from parents.
  • Supplied snacks catering to various dietary
  • Ensured thorough cleanliness of children's area.

Education

High School Diploma -

Quincy Junior/Senior High School
Quincy, CA
06.2022

Skills

  • Bilingual
  • Customer service
  • Complaint handling
  • Strong leadership
  • Food safety
  • Inventory controls
  • Staff management
  • Worker training
  • Cash handling
  • Teamwork and collaboration
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Attention to detail
  • Effective communication
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Microsoft Excel
  • Order accuracy

Certification

  • ServSafe Food Handler's Certification
  • Alcohol Seller/Server Certification - Various state-approved programs
  • CPR/AED Certification.
  • Certified Nail technician

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Waitress Supervisor

La Cabana
11.2022 - Current

Nail Technician

Self-employeed
01.2022 - Current

Photography Assistant

Lisa Kelly
04.2021 - 05.2023

Babysitter

Blanca Ruiz
06.2019 - 08.2019

Waitress

Paradise Grill
03.2018 - 02.2023

High School Diploma -

Quincy Junior/Senior High School

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Dulce Santos Hernandez