Dulce Sanchez
5813 Cardale St
Summary
I moved from up North, and I am currently attending school at CSUF. I have 2 years of experience with El Pollo Loco, and I have been with Cambrian since I moved there. I am bilingual and dependable, I excel in customer service and time management, fostering strong relationships while ensuring safety and comfort. Recognized for attention to detail and professionalism, I consistently deliver exceptional support and skills. Aim to contribute to your team and will bring my very best every day.
Overview
3
3
years of professional experience
Work History
Caregiver
Cambrian Homecare
08.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Drive-Thru Cashier
El Pollo Loco
09.2022 - 08.2024
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Developed strong communication skills while interacting with diverse clientele daily.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Followed company policies and procedures regarding cash handling.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Monitored customer orders to confirm accuracy in preparation and delivery.
- Upsold additional products and services to customers to boost sales.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
California State University, Fullerton
Fullerton, CA05-2028
Skills
- Bilingual
- Excellent team worker
- Respectful and compassionate
- Time management and organization
- Problem-solving
- Professionalism and courtesy
- Dependable and responsible
- Attention to detail
- Verbal and written communication skills
- Strong ethics
- Customer service excellence
- Cash handling and management
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
Cambrian Homecare
08.2024 - Current
Drive-Thru Cashier
El Pollo Loco
09.2022 - 08.2024
High School Diploma -
California State University, Fullerton
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