DULCE RAMIREZ
King City,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
PENSIONISSSTE
02.2011 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
PURCHASING TEAM
DISA DE PUEBLA
01.2006 - 06.2008
- Achieved cost savings by negotiating contracts and leveraging volume discounts with suppliers.
- Streamlined procurement processes for increased efficiency and reduced purchasing lead times.
- Managed supplier relationships to ensure timely deliveries and resolve issues quickly, maintaining production schedules.
- Implemented inventory control measures to optimize stock levels and minimize excess or obsolete inventory.
Education
DIPLOMA - International Business
BENEMERITA UNIVERSIDAD AUTONOMA DE PUEBLA
PUEBLA, MEXICO05.2004
Skills
- Paperwork Processing
- Information Security
- Customer Service
- Teamwork
- Responsible
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service Representative
PENSIONISSSTE
02.2011 - 06.2022
PURCHASING TEAM
DISA DE PUEBLA
01.2006 - 06.2008
DIPLOMA - International Business
BENEMERITA UNIVERSIDAD AUTONOMA DE PUEBLA
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