Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DULCE RAMIREZ

King City,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

PENSIONISSSTE
02.2011 - 06.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

PURCHASING TEAM

DISA DE PUEBLA
01.2006 - 06.2008
  • Achieved cost savings by negotiating contracts and leveraging volume discounts with suppliers.
  • Streamlined procurement processes for increased efficiency and reduced purchasing lead times.
  • Managed supplier relationships to ensure timely deliveries and resolve issues quickly, maintaining production schedules.
  • Implemented inventory control measures to optimize stock levels and minimize excess or obsolete inventory.

Education

DIPLOMA - International Business

BENEMERITA UNIVERSIDAD AUTONOMA DE PUEBLA
PUEBLA, MEXICO
05.2004

Skills

  • Paperwork Processing
  • Information Security
  • Customer Service
  • Teamwork
  • Responsible

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Customer Service Representative

PENSIONISSSTE
02.2011 - 06.2022

PURCHASING TEAM

DISA DE PUEBLA
01.2006 - 06.2008

DIPLOMA - International Business

BENEMERITA UNIVERSIDAD AUTONOMA DE PUEBLA

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DULCE RAMIREZ