Dulce Mota
San Diego
Summary
Dynamic and results-driven professional with a strong background in customer service and teamwork, honed at Pizza Hut. Recognized for enhancing operational efficiency and reducing order wait times through effective problem-solving. Proven ability to foster positive environments and streamline processes, ensuring exceptional service delivery and client satisfaction.
Energetic and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Committed to contributing positively and making meaningful impact on team goals.
Overview
4
4
years of professional experience
Work History
Team Member
Pizza Hut
12.2024 - Current
- Operated kitchen equipment to prepare and cook menu items efficiently
- Maintained cleanliness and organization of workstations according to health standards
- Assisted in training new team members on operational procedures and customer service
- Collaborated with team to ensure timely order fulfillment during peak hours
- Engaged with customers to enhance dining experience and address inquiries
- Supported inventory management by restocking supplies and monitoring food quality
- Implemented process improvements that reduced order wait times by optimizing workflow
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Fostered positive work environment, leading by example and offering support to team members as needed.
Administrative Assistant
J's Auto Cleaning Service
04.2022 - 12.2024
- Managed scheduling and appointments to optimize workflow for service operations.
- Coordinated communication between clients and cleaning teams, ensuring clarity in service expectations.
- Assisted in inventory management, tracking supplies and equipment for operational efficiency.
- Developed standard operating procedures for administrative tasks, improving overall process consistency.
- Streamlined data entry processes using software tools to enhance accuracy and reduce errors.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Established administrative work procedures to track staff's daily tasks.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Education
High School Diploma -
America's Finest Charter High School
San Diego, CASkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Member
Pizza Hut
12.2024 - Current
Administrative Assistant
J's Auto Cleaning Service
04.2022 - 12.2024
High School Diploma -
America's Finest Charter High School