Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dulce Martinez

Watsonville

Summary

Dynamic sales associate with a proven track record at Cricket Wireless, excelling in customer service and cash handling. Recognized for building strong client relationships and enhancing store performance through effective teamwork and problem-solving. Committed to delivering exceptional shopping experiences while managing high-stress situations with professionalism and poise.

Overview

11
11
years of professional experience

Work History

Sales Associate

Cricket Wireless
02.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Bookkeping/Accountant

Torrentera Tax Service
02.2020 - 09.2023
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
  • Prepared and filed tax forms to meet needs of customers.
  • Ensured accurate and timely payroll processing for over 200 employees, maintaining employee satisfaction and compliance with labor laws.
  • Used accounting software to issue tax returns and prepare consolidated reports.
  • Prepared working papers, reports and supporting documentation for audit findings.

Sales Associate

Justice For Girls
04.2014 - 11.2015
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Dewitt-Anderson School
Watsonville

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Cash handling
  • Cash register operation

Languages

English
Spanish

Timeline

Sales Associate

Cricket Wireless
02.2025 - Current

Bookkeping/Accountant

Torrentera Tax Service
02.2020 - 09.2023

Sales Associate

Justice For Girls
04.2014 - 11.2015

Dewitt-Anderson School

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Dulce Martinez