Dulce Isela Murillo
Paso Robles
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Lomelino Medical Group
04.2020 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
Receptionist
MGE Underground
05.2019 - 04.2020
- Directed incoming calls to internal personnel and departments, routing to the best-qualified department
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management
- Supported various administrative duties by proofreading, transcribing and invoicing
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Assisted in administrative duties for the office team, including making phone calls, copies and schedules
- Kept the reception area clean and neat to give visitors a positive first impression
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Collected, sorted, distributed and sent mail and packages
- Corresponded with clients through email, telephone or postal mail
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel
Instructor
Escuela Del Rio
05.2018 - 05.2019
- Working with adults with disabilities
- Helping adults with the dailies routine
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Communicated expectations and curriculum requirements to reinforce classroom goals
- Developed and implemented tailored service plans to the needs of particular clients
Med Tech
Atascadero Paradise Valley Care - Assisted Living
12.2016 - 10.2018
- Med tech passing medications to patients in the facility
- In charge of Narcotics
- Prepared patients for sampling
- Recorded and analyzed all data that resulted from specimen observation
- Recommended appropriate courses of action to medical care providers based on laboratory results
- Front Desk/manager On Duty
Front desk/Manager on Duty
Motel 6 Atascadero
02.2012 - 06.2017
- I am a fast learner
- I'm experienced in different work environment fields
- Representative who uses efficient communication when addressing visitors, the staff and other people, both in person and on the telephone
- Customer service professionals trained in various technology platforms to ensure efficient service and communication
- Customer service
- Data analysis
- Issue resolution
- Multi-tasking and negotiation
- Organizational Skills
- Bilingual
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Collaborated with colleagues to discuss market information and strategies
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
- Followed up with customers ensuring their satisfaction with their purchases
- Maintained professional, organized, and safe environment for employees and patrons.
- Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
- Managed budget effectively, reducing operating costs without compromising the quality of services provided.
Education
Certificate - Education
Cuesta College
Paso Robles, CACertificate - Certificate Medical Assistant
Cuesta College
San Luis Obispo, CASkills
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Vital signs monitoring
Certification
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
- Certified Medication Aide (CMA) - State Health Departments or Board of Nursing.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Lead Medical Assistant
Lomelino Medical Group
04.2020 - Current
Receptionist
MGE Underground
05.2019 - 04.2020
Instructor
Escuela Del Rio
05.2018 - 05.2019
Med Tech
Atascadero Paradise Valley Care - Assisted Living
12.2016 - 10.2018
Front desk/Manager on Duty
Motel 6 Atascadero
02.2012 - 06.2017
Certificate - Education
Cuesta College
Certificate - Certificate Medical Assistant
Cuesta College
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