Dulce Hernandez
Van Nuys
Summary
High-achieving management professional possessing excellent communication, organizational, and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
Work History
Project Manager
Invista Home Management
Sherman Oaks
03.2025 - Current
- Coordinated with subcontractors and suppliers to streamline workflows, enhancing project efficiency and communication.
- Managed project budgets and timelines, delivering cost-effective solutions while maintaining high-quality outcomes.
- Managed subcontractor invoice processing, ensuring timely payments and maintaining accurate financial records to support operational efficiency.
- Negotiated and finalized contracts with roofing vendors, ensuring compliance with project specifications and budget constraints.
- Resolved customer issues promptly and efficiently, leading to improved service delivery and positive feedback.
Receptionist/Dental Treatment Coordinator
White Smile Dental Group
Canoga Park
07.2024 - 03.2025
- Managed patient scheduling and coordinated treatment plans, ensuring seamless operations and enhanced patient satisfaction.
- Facilitated communication between dental professionals and patients, improving clarity and reducing appointment misunderstandings.
- Assisted in the implementation of electronic health record systems, streamlining documentation and enhancing patient care efficiency.
- Conducted patient intake and verified insurance information, contributing to accurate billing and reducing claims discrepancies.
- Collaborated with dental professionals to assess patient needs and ensure accurate treatment recommendations were delivered.
Customer Service Manager
Equisolar
16530 Ventura Blvd #100
02.2021 - 05.2024
- Led a team of customer service representatives to enhance response times and resolve issues effectively.
- Developed and implemented training programs to improve staff performance and customer interaction skills.
- Analyzed customer feedback data to identify areas for service improvement and enhance overall satisfaction.
- Developed comprehensive reports that detailed solar production metrics, facilitating informed decision-making for clients.
- Monitored payroll timelines and deadlines, ensuring adherence to schedules and facilitating smooth payroll operations.
Education
Bachelor of Science - Child Development
California State University, Northridge
Northridge, CA 08.2020 - 02.2026
Associate of Science - Child Development
Los Angeles Pierce College
Woodland Hills, CA 07.2018 - 05.2020
Canoga Park Hs
Canoga Park, CASkills
- Project coordination
- Time management & Scheduling
- Problem Solving
- Conflict Resolution
- Data Analysis
- Bilingual
- Team Collaboration
- Communication
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Project Manager
Invista Home Management
03.2025 - Current
Receptionist/Dental Treatment Coordinator
White Smile Dental Group
07.2024 - 03.2025
Customer Service Manager
Equisolar
02.2021 - 05.2024
Bachelor of Science - Child Development
California State University, Northridge
08.2020 - 02.2026
Associate of Science - Child Development
Los Angeles Pierce College
07.2018 - 05.2020
Canoga Park Hs